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      victim assistance program Reviews

      3.5

      57% would recommend to a friend

      (36 total reviews)
      avatar

      Rebecca Cool

      Not enough data to show CEO approval

      60% positive business outlook

      victim assistance program has an employee rating of 3.5 out of 5 stars, based on 36 company reviews on Glassdoor which indicates that most employees have a good working experience there. The victim assistance program employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

      Reviews by job title

      36 reviews
      1.0
      19 June 2018

      "VAP- not what is used to be"

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      For the first 40 years of VAP's existence, many many victims were helped. The advocates were caring and dedicated along with the Founder and Executive Director. The statistics speak for themselves.

      Cons

      Since the new executive director took over in 2012, there has been an astronomical amount of turnover. 70+ employees have either been forced out by weak leadership, resigned or fired. Her leadership skills are lacking. She micromanages and is passive aggressive.

      avatar
      victim assistance program Response
      6y
      Staff turnover is unfortunate and disruptive to both the clients we serve and the strength of our team. Our turnover rate is monitored, and strategies have been implemented to reduce the workplace disruption. Thank you for your comments, you are right, VAP experienced a significant amount of turnover following our Founder’s retirement. This is not uncommon. Since our Founder’s retirement, VAP has averaged a 40% rate of turnover, slightly above the national average (30%). We acknowledged the varied stress our employees have which resulted in implementing staff retention strategies. We have incorporated new positions to reduce workloads, created new hiring practices, instituted an in-depth onboarding program, established debriefing procedures, provide anonymous satisfaction surveys, conduct exit interviews, and secure funding for staff retreats and events. These strategies have resulted in increased staff morale, as seen by our 2018 and 2020 Northeast Ohio Top 100 Workplace awards.
      1.0
      16 May 2018

      Leadership is challenged mentally and emotionally

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The population served is well deserving of services

      Cons

      The executive director is emotionally and mentally challenged. She does not have the skillset to value her employees and does not have boundaries to separate employees personal life from work life. She has fired and or been responsible for resignations of over 80 employees in the last 5 years. She continues to sabotage coworkers relationships. She has no business being an executive director of a victim centered agency bc she victimizes her own employees.

      avatar
      victim assistance program Response
      6y
      Thank you for expressing your concerns. I am sorry your work experience at Victim Assistance was different than others who have worked for us over the years. It is not uncommon for some staff to vocalize their dissatisfaction about an Executive Director. Staff can express their concerns through anonymous written or electronic comments, or by contacting our board chair directly. Only in this way can I as the CEO ensure that I am leading the organization with empathy, integrity, transparency, and ethics. On two occasions, upon my request to the Board, the Board contracted with a third-party agency to evaluate my leadership outside of their own ongoing reviews. The results concluded that staff were confident in my ability to lead the staff and the agency. We take our staff’s concerns seriously and we continue to evaluate the leadership team on an ongoing basis.
      1.0
      25 Mar 2019

      The original mission has been lost.

      Advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      The idea of this agency is a noble one and is needed in any community.

      Cons

      Management, but especially the Executive Director, are not committed to the original mission of the agency, nor its overworked and under-supported employees. They are only concerned about a "succeeding reputation" and will throw any of its employees under the bus to accomplish that. The standard of which this reputation is built on is not to help victims but instead to make the agency itself appear in a positive light and make the Executive Director look good. The demands on and expectations for the Advocates are unrealistic, unhealthy and unappreciated. Rules and policies are inconsistently enforced and the “open door policy” is a trap. In the almost 4 years I worked there, I put all of my talents, energy and heart into helping each and every client as well as establishing innovative channels to make it easier for them to navigate the process because I believed in this agency and what it stood for. It’s a shame the leadership is running it into the ground. Dr. Denton's original mission is lost and forgotten as the organization has become more important to management than the mission of helping survivors. The turnover rate here is ridiculous and so many advocates have lost their jobs unjustly, been forced to or left no option BUT to resign, or pushed to the point of physical and mental exhaustion without any support that the employee wisely sought other job opportunities. If this agency has any chance of success (defined NOT by new offices/desks/headquarters and NOT at the expense of it's employees, but rather defined as continuing Dr. Denton's mission of helping victims) then the Victim, NOT the "reputation" of the organization and it's narcissistic, sociopathic Executive Director, needs to be the focal point.

      avatar
      victim assistance program Response
      6y
      Thank you for speaking out and conveying your concerns about your experience at VAP. The mission of Victim Assistance is to empower our community to restore lives impacted by crisis, violence, and tragedy. Thank you for you dedicating almost four years to helping victims in our community. I can assure you, the mission and blueprint Dr. Denton laid almost 50 years ago is alive and well. We do strive to achieve a professional, empathetic, knowledgeable, and resourceful reputation in the community for sure, because if we did not, clients would not trust in our ability to help them. No doubt, Victim Assistance Program did drastically change after Dr. Denton retired. We now have policies and procedures, we create goals, objectives, and outcomes for all of our programs, we expanded our statistical gathering techniques, we provide clients with anonymous client program surveys, and we strategically create improvement plans when we notice something isn’t working. All of these new administrative practices are in place for one purpose: to support survivors and to help the staff who are providing the service. A goal of mine, recommend by staff, is to enhance my relationships with victim advocates. My apologies for not providing you with an opportunity to truly appreciate the sincerity of my intentions.
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