Demanding position - Assistant General Manager wagamama Employee Review

3.0
26 June 2023
Recommend
CEO approval
Business outlook

Pros

Free staff food where you can eat anything from the menu depending on how many hours you work a day, paid 20 minutes break, depending on the manager the working hours are flexible. Good discounts internal and external. They are really into inclusion and diversity (would love to see a more diverse head office and senior management). The pay from assistant general manager is good. You get to meet nice people. Food is good.

Cons

wagamama has a head office with loads of departments but as a manager you have to do everything, from recruitment, training, dealing with complaints, disciplinary actions, while running the shift. There is no support from outside the restaurant but they will pressure to deliver the most impossible targets. The pay is not compatible with competition, they expect high standards with minimum pay staff, which makes the management team exhausted and stressed. General managers act like they are above law and policies and no one does anything about it. The peer pressure to post on Facebook page for wagamama employees (noodlenation) where everyone post is the same pretentious story that everyone is happy in that place every day, trust me they are not. Pay the waiters better.

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wagamama Response
3y
hey, thank you for your review. we appreciate all feedback that helps us understand what we can do to continue improving our people experience. it's great to hear you enjoyed working with our people, the benefits and our focus on inclusion + diversity. we're always working towards making good change as an employer and do not shy away from making changes to further support our people, it would be great to further discuss your feedback if you are open to it? please contact peopleservices@wagamama.com with "glassdoor review" in the subject line so we can pick this up”

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5.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good salary Great team Good food

Cons

Hard to get promoted Hard to get payment review

2.0
6 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Corporate setting with systems in place When I first started the company culture was great, everyone loved going into work

Cons

Although systems are in place, things don't work half the time, whether it's IT or equipments. Lackluster communications between all departments, making the day to day in operations more difficult than it should be.

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