Empowered Hospitality Reviews

The company's business model raises serious ethical concerns. Their approach often involves pressuring bars and restaurants, as well as small business owners, into believing they urgently need services that are, in reality, overpriced and unnecessary. Once clients are signed on, they often begin nickel and diming them which feels predatory. Internally, the billing process is chaotic and stressful. Employees are routinely criticized for both over-billing and under-billing the same clients, creating a confusing and demoralizing environment. There is constant pressure to bill +40 hours a week, but little consistency in guidance or expectations. The company culture can be described as cliquish and toxic. There is clear favoritism, and professional interactions often feel disingenuous with people being friendly on the surface but then often talking behind people's backs. Feedback is delivered frequently to employees, often to the point of being overwhelming, yet leadership is not receptive to feedback in return and becomes defensive when challenged. Professionalism around offboarding is also lacking. Submitting a two-week notice usually results in your departure being made effective immediately, with no regard for transition or closure and often times leaving employees unemployed for a few weeks between jobs. The PTO policy is subpar and does not support work-life balance. Lastly, the company is led by a husband/wife team who seem like they hate one another.

There is currently a fair amount of favoritism towards certain members of the team Lack of a work life balance