Enghouse Networks Reviews

Enghouse believes in buying companies cheap and the only ones that are available cheaply are the ones that are in trouble. The companies that it buys usually have strong maintenance revenue suggesting they were once good in their space but are now on the verge of bankruptcy. Enghouse looks to get back its moneys worth over 3 or 5 years from maintenance revenue. Enghouse does not invest into products once a company is acquired and if the maintenance revenue falls then it looks to cut cost (headcount) to ensure that there is a positive correlation between revenue and headcount for that acquired company. To be fair most of these companies would have folded up were they not acquired by Enghouse. There is a fair bit of politics as the ground realities change constantly after new acquisitions are made and new people have to be fitted in (and people let go). So you could either have a meteoric rise or be made anonymous in the space of a few months. There is a fair bit of dissatisfaction amongst employees as most do not understand the modus operandi of Enghouse and expect the company to invest in order to remain competitive - however once an understanding sets in people quickly get used to the Enghouse way of not expecting too much. there are some stellar sales, customer service and products people who push the products to new frontiers in spite of the indifference of the management. Everyone including management is more concerned about giving the news that the superiors want to hear as such a culture is encouraged.

Software solutions aren't fully supported because they are short staffed. Customers suffer. Salespeople have to make empty promises. Worst commission plan (1% or less) Expensive benefits package