Envoy Reviews

2.5

32% would recommend to a friend

(191 total reviews)

Larry Gadea

37% approve of CEO

32% positive business outlook

Envoy has an employee rating of 2.5 out of 5 stars, based on 191 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Envoy employee rating is 35% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

191 reviews
2.0
19 July 2022

Avoid at all costs

Recommend
CEO approval
Business outlook

Pros

Other than leadership, the people are truly amazing.

Cons

I wasn't even going to waste my time writing this review, but if I can stop even one person from going to work at Envoy, this review will be worth it. Nearly every positive review for Envoy in Glassdoor is from 2021 or prior. Since the start of the new year, everything started going downhill and it began with the hiring of the Chief People Officer. It's shocking to me that she can have the word "people" in her title when clearly the people at the company is the last thing she cares about. She's abrasive, lacks empathy, consistently interrupts, and doesn't know how to take feedback. 90% of sales managers are external hires who have little to no knowledge of how to sell Envoy and it has turned into a micro-managing machine. It's always "what more can you do as a sales rep?" rather than "what can I, as your manager, do to help you be the most successful version of yourself." They made a decision to move from a flexible work schedule with 2 days in the office, to a 3-day fixed schedule (tuesday-thursday) that makes their own technology completely obsolete in their office. I no longer felt like I could drive value to my customers if Envoy themselves doesn't even believe in what they once said was the "future of work." Oh, and about 90% of all sales reps haven't hit quota in the last 2 quarters.

2.0
1 July 2022
Recommend
CEO approval
Business outlook

Pros

The people and team I work with are the only reason I am still here.

Cons

The CPO is running the company and culture into the ground. A former 'facebook' employee who does not care about anyone and has said it plainly. Employees are being forced to check in and be at the office three set days of the week. This isn't necessarily the problem but most employees at the company were sold that the company is a hybrid and flexible work environment. Nothing feels flexible. When people have voiced their concerns, they have been told to just leave. This is making a culture of bullies that are forced to either kiss up to the CPO or go elsewhere. Many employees have children and it is summer and the new RTO policy came out of nowhere so many parents are left scrambling to find childcare and having to wake up so early that it is affecting their overall wellbeing. I have never worked with a person that worked in people that did not care about people and it is super disheartening. It feels like power and control is more important than the way employees feel and the work will suffer if the culture keeps going this way. Many people are quitting daily and even some engineering leadership has left due to the changes that are being made in the company. It is sad to see a company that I really love working for not care about anyone who works there.

1.0
17 Oct 2024
Recommend
CEO approval
Business outlook

Pros

good office perks catered lunches & snacks used to absolutely love my work wonderful people and colleagues that will be friends long after I leave

Cons

Leadership boasts of our amazing diversity, but its more performative than actual, especially in VP / C-Level. Most depts have a point where you can advance no further, so the best folks burn out and leave, including extroardinary engineers. Due to eternally running on a skeleton crew in engineering, competitors can build, test, and release features 3x faster. - the CEO, though well-intentioned, should have passed the torch 5 years ago to someone more business-savvy. IPO is off the table. But the CEO's greatest weakness is hiring executives, which I will highlight below: All seasoned employees would tell you the ship has been slowly capsizing for years, but the culture of wonderful people keeps us around. However, the recent Executive that was hired has led to the swiftest migration of talent that I have ever seen. This executive is openly misogynistic around the office, talks and acts as if Envoy is a boys club from the 90s (think Wolf of Wall St.), flirts with the women, and berates the men. Most notably, this executive has: 1. Ran out 2 of the longest tenured sales leaders, and a slew of tenured, prominent AEs. We have lost 25+ total years of Envoy experience amongst the amazing VPs / Managers / AEs that just chose to leave in the past month. 2. Forced Managers to choose between: maintaining their integrity, or adopting an aggressive & demeaning leadership style to align with the new executive’s style. Most managers sadly chose the latter one. 3. Taken control of non-sales departments, such as firing nearly the entire marketing team if the executive didn’t like or care for them 4. Created an environment where salespeople feel demoralized and set up to fail. You can see it on the faces of the AEs every day. SMB AEs are treated the worst of all. The company is pushing to attract larger enterprise customers, yet many core products are inundated with bugs, making this shift untenable. They want to market & sell solutions that simply don’t work as advertised, and customers observe this during free trials. A wide-scale departure of wonderful employees has occurred and is occurring. Instead of addressing this head-on, the company-wide meeting promoted a slide deck about being triggered at work, and put us through a series of deep breathing exercises to de-trigger. Extremely tone deaf.

avatar
Envoy Response
1y
Hey, thanks for sharing your perspective here. Going through leadership change is always a transition and I apologize you are having a negative experience through the transition. What I can say is that if we want to be a company that outlives and thrives in this current economic environment, things need to keep changing. Gone are the days of getting $100k orders for just picking up the phone -- we now need to be a lot more persistent, rigorous, intentional, and creative at every path to see success. And if we're not, our competitors will win instead. It's happening to every company everywhere. There are times when accountability can seem unfair and we assume the worst in people who try to create such environments but we hope that you see the intention is for the good of the company and for the individuals here who are committed to winning. Churn has been decreasing for 10 quarters straight and the business has had the last 4 of 5 quarters be cashflow positive. These are some seriously positive signals, but I want to be clear it wasn't magic, it's been the result of those who accepted the challenges in front of them and fought to solve them. You can be sure they feel great about their accomplishments and I couldn't be more thankful for their commitment here. In the end, you need to choose the environment you want to be a part of. In all cases, thank you for being here now to help us win. --Larry
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Glassdoor has 196 Envoy reviews submitted anonymously by Envoy employees. Read employee reviews and ratings on Glassdoor to decide if Envoy is right for you.