since I posted my review on the 25th April, there have been five new positive reviews all posted on the same day, pushing my review to page two. it seems that management have asked people to post positive reviews. I will now paste my previous review again below, as it was clearly deliberate to push my review to page 2.
Pros
colleagues on your level, the only thing they are good at is hiring nice people
Cons
management, the way they treat their customers, bad organisation, bad pay. they implement company wide changes and don't tell the support staff, then when customers call up it is extremely unprofessional and embarrassing to not know the answer. team leaders also harass support staff to answer calls and ignore their open cases, in order to keep on control of their call abandon rates. support staff are also pressured to make sales and ignore customer wellbeing, despite 'support' being in the job title. managers also will change the rota with less than legal notice and expect you to work 10 days in a row. the atmosphere on the floor is horrid, customers are understandably upset but then take it out on the minimum wage staff, and the managers make it even worse, pressuring and shouting rather than offering support. managers have also been known to have extra marital affairs with younger staff. they will also threaten to fire you if you suggest taking matters to HR. avoid this company at all costs.
