2.0
30 Jan 2025
Great ideas at the core, but the folks at the top are doing their best to mess it up
Former employee, less than 1 year
Milton Keynes, England
Recommend
CEO approval
Business outlook
Pros
Mid-level management is supportive and collaborates well with the Training Director to enhance staff knowledge. The training program is outstanding, led by a highly skilled director who teaches effectively—great work here! Excellent case management system, user-friendly for both office and remote work.
Cons
Salaries are low given the workload, with no meaningful incentives or bonuses (e.g., a £100 pre-tax Christmas bonus, less than 1% of annual salary, while competitors offer 3%-7%). Teams face intense pressure to deliver quickly and accurately, but staffing levels are insufficient, causing burnout and high turnover. “HR” is ineffective and unapproachable, with no proper avenue for addressing issues.
