FRONTSTEPS Reviews

Every day I kept telling myself it couldn’t get worse, and I was genuinely surprised that it always did. In general, there is a severe lack of work-life balance, each employee has extremely unattainable goals set on them, and the micromanagement is palpable. I was even “advised” not to take too long of a vacation. Honestly, there is just a general lack of heart in the company. I never felt like anyone truly cared to help me achieve my goals. I was promised a promotion, my boss discussed my wages with one of my peers.. I even reached out to three executives for help and nothing came if it. I’ve never felt less supported in my career than I did when I worked here. This place broke my spirit. If you do decide to work here - you can speak up about what you need in order to do your job better, or give your ideas to management - but nothing will come of it. Honestly, they’ll probably talk down to you like you’re a child. The CEO is extremely condescending and has no problem with cussing at his employees. How can anyone forget that racist joke he told in the all-hands? And then, later, him laughing about the fact that someone mentioned it on Glassdoor? Tasteless. The worst part, in my opinion, is that not one single client is 100% happy with the product. Every client has a complaint or an existing issue, and they can’t get ahold of support, because the dept is severely understaffed. I spent most of my time apologizing to the client on behalf of our product. Seriously, that became my whole job. Do you really want that as your job? There is a reason this place has a turnover rate of 60%. I’ve seen tenured, knowledgeable employees get fired because management would rather pay less for temps in their place. I’ve seen multiple mass layoffs. If you put your two weeks in, you might or might not be asked to leave immediately - just depends on the CEOs mood at the time (especially if you’re female). You’d be more likely to have the same coworkers for an extended period of time working at Walmart.

There is a massive disconnect between the upper management and front line positions. There seems to be a tendency to attempt to treat symptoms of an issue rather than solve the underlying problem, and real problem solvers seem to be leaving the company in droves. There is suddenly less understanding about the industry as a whole and not much willingness to invest in making the customers happy.