Does Family Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Family Express employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Family Express. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Family Express?

38% of Family Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Family Express 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Family Express?

Sales Associate (22) , Store Manager (13) , Cashier (5) , Senior Sales Associate (4) , Sales Associate/Cashier (3) , Category Manager (2) , Customer Service Representative (2) , Distribution Center Associate (2) , Food Service Associate (2) , IT Technician (2) , Store Associate (2)

What are the pros of working at Family Express according to real employee reviews?

"Coworkers are great" ((in 5 reviews)); "Holds employees accountable." ((in 4 reviews)); "Good people to work for." ((in 3 reviews)); "Good benefits for employees, and affordable" ((in 3 reviews))

What are the cons of working at Family Express according to real employee reviews?

"Hours: store managers are left to dry if short staffed beyond their control; it's very common for store managers to work so many hours that their subordinates make more per hour than tthem." ((in 5 reviews)); "High turn over rate, shady upper management, two faced office staff and HR, a lot of gossip, will replace you and suddenly fire you for the smallest thing, and if they don’t like you you’ll have a target on your back." ((in 3 reviews))

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Family Express

Family Express Reviews

2.7

38% would recommend to a friend

(111 total reviews)

Gus Olympidis

36% approve of CEO

37% positive business outlook

Ratings by category

2.8

Diversity and inclusion

2.8

Career opportunities

2.6

Culture and values

2.5

Senior management

2.5

Compensation and benefits

2.3

Work/Life balance

Family Express has an employee rating of 2.7 out of 5 stars, based on 111 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Family Express employee rating is 24% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

111 reviews

1.0

27 Apr 2026

Toxic environment punishes reporting of racism

Kitchen staff

Recommend

CEO approval

Business outlook

Pros

They seem outwardly friendly but retaliate against employees for reporting racism

Cons

Punish you for reporting racist coworkers to HR, then force you into part time so they don't have to pay you your vacation time

4.0

4 Feb 2026

Good company

Store manager

Recommend

CEO approval

Business outlook

Pros

Decent pay, full benefits, good culture in theory

Cons

Sometimes very high hours, occasionally took many cooks in the proverbial kitchen, inconsistent messaging from leadership that cycles

3.0

31 Jan 2026

Not bad

It technician

Recommend

CEO approval

Business outlook

Pros

Ability to work and learn in the field. Great HR team

Cons

One bad apple in IT

Viewing 1 - 3 of 111 Reviews

Jobs at Family Express

Administrative Assistant

Valparaiso, IN

USD 33K - USD 45K /yr

USD 36K - USD 52K /yr

USD 31K - USD 39K /yr

USD 30K - USD 37K /yr

(Glassdoor Est.)

View job