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Family Support Center

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Family Support Center Reviews

3.1

47% would recommend to a friend

(42 total reviews)

48% positive business outlook

Family Support Center has an employee rating of 3.1 out of 5 stars, based on 42 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Family Support Center employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

42 reviews
1.0
10 May 2022

Highly Unethical

Recommend
CEO approval
Business outlook

Pros

BCBAs have responsibility of their schedules.

Cons

Highly do not recommend. One of the most unethical companies I have worked for & heard of, including every one of their locations. In the Colorado Springs location, they don’t even watch their clients. The RBTs just hang out & let clients go into rooms by themselves, so of course there are no “behaviors,” because they aren’t receiving therapy. The RBTs don’t even know who most of the BCBA’s are & rarely see them. In all locations, with the exception of Pueblo Central, none of the targets have details & case transfers are basically unheard of, they’re just dropped in your lap with no collaboration & no transition. They also rely on faulty auto-progressions that are always incorrect & progress the clients before they’re ready. The RBTs are not valued. Data collection is basically unheard of as far as the RBTs taking data, but also BCBAs not collecting IOA data. As you know, we are mandated reporters, but every time we let them know we needed to call & report, they tell you to wait even though you have plenty of documentation, evidence, & concerns involving physical, sexual abuses, neglect, etc. One client was stumbling, dizzy, obviously not doing well at all & had fallen multiple times & the Clinic Manager told the staff not to send him home until something "serious," happened. The higher ups don’t respond to concerns in a professional manner. As soon as they hear a rumor or hearsay, they immediately reprimand that person without getting the full story or multiple witnesses. The same is done for the attendance policy, they send verbal warnings automatically without talking to the RBTs first about what is going on. While I was there, there were 2 who missed work because they were grieving the deaths of loved ones, & another who got sick because the centers keep accepting clients in the centers with symptoms. One RBT was scared to ask for the time she needed to get tested to find out if she could donate a kidney to her brother. One of the higher ups in charge of “diversity & inclusion,” believes that just because she is Latina, she can tell you whether or not you have/are experiencing microagressions & discrimination in the workplace. The higher ups are really good at gaslighting you & convincing you that you are the problem. One BCBA got in trouble for apologizing to a couple of parents & clarifying misunderstandings. Because she did that, they refused to extend her resignation date when she found out closing on her house was going to take longer. Because she apologized! She & the other BCBAs who put in their resignations & maintained a professional demeanor despite the issues were all pushed out to leave very quickly. The Clinic Managers are never present, never respond to emails, & never work their cases or pawn them off on the BCBAs to handle. They never advocate for BCBAs or RBTs. A group of BCBAs had gotten together to advocate for the RBTs, ethical practices such as not forcing eye contact & not targeting stims that are not dangerous or disruptive, responding to frequent cancellations from clients, & more & showed up with a bunch of ideas. Also mentioned having more regular Ethics meetings, listening to neurodivergent voices. They argued & shot down most of the ideas but made one small change that wasn’t a big difference at all as if to say “here you go, now be quiet.” Most of those BCBAs, who were basically the only good BCBAs at the entire company, have since left & more are planning to leave. Two BCBAs declined the offers they received to work with the company. They expect 31.5 billable hours & pack your caseload to unfeasible numbers, & even though they don't have the staff, they continue to do assessments & bring on more clients & create long waitlists. The turnover rate for RBTs is extremely high as well, & not because that’s how it is in the field- because they are miserable & treated so poorly! For example, the benefits are garbage & take up almost entire paychecks for the RBTs, they can't afford them.

avatar
Family Support Center Response
4y
I'm sorry to hear about your experience and that we were not a good fit. There's alot to discuss here so happy to connect by phone if you would like 719-540-2158. We follow the rules and regulations our our state board and the law. We do have meeting around ethics and diversity every month, I'm sorry you were not able to attend. Please feel free to call to discuss these items further. Thanks!
2.0
9 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Great clients, great team of RBTs, flexible schedule, good pay

Cons

No work/life balance, no clinical support, lots of punishment tactics towards BCBAs that don’t complete administrative work on time or meet their billable requirement. No resources or assessment tools for BCBAs

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Family Support Center Response
4y
Thank you for your feedback! Our clients are amazing! We are currently looking at revamping and improving our training, tools and how meetings are conducted. We care about our staff very much. Please reach out if you would like to connect.
3.0
12 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Salary is competitive Large group of fellow BCBAs to work with Friendly supportive coworkers Training for RBTs is very good

Cons

Caseloads are too large, 12-16 clients depending on hours Turnover of BCBAs is high, so when they leave those files are transferred to other BCBAs will full caseloads already. Turnover for RBTs is high, as in many clinics. Their hours are not guaranteed if client cancels. Management works remotely Mentorship of new BCBAs is promised by management, but does not occur except for what your coworkers can squeeze in. You want to have prior experience as a BCBA.

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Family Support Center Response
2y
Thank you for your feedback. I'm sorry to hear about your experience at FSC. We definitely pride ourselves on providing a range of career opportunities range from new the field to advanced level. FSC follows BACB and we fall within range. Management makes rounds to all the center and are available to discuss concerns or problem solve any issues that come along. Happy to continue to have this conversation, please feel free to reach out 719-540-2158.
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Glassdoor has 43 Family Support Center reviews submitted anonymously by Family Support Center employees. Read employee reviews and ratings on Glassdoor to decide if Family Support Center is right for you.