Supportive team overshadowed by poor direct management
Pros
The office I worked in, the team/colleagues are supportive, friendly, fun, and give the impression they really care about their "customers". The management team in this office (not my direct managers, did not report to these two) were (both have left....) supportive, caring, and passionate about their roles.
Cons
Direct manager was no supportive nor caring. I went through serve medical issues (however was still able to work if given some support and understanding) and this resulted in being let go as I couldn't return to work after 2 days of having 3 seizures in one day. Not only did this impact my health, my mental health and trust in SLTs was diminished. Also, calling candidates customers gives the wrong impression to clients and the individuals directly.