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Fetch! Pet Care

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Fetch! Pet Care Reviews

3.0

38% would recommend to a friend

(78 total reviews)

Greg Longe

18% approve of CEO

29% positive business outlook

Fetch! Pet Care has an employee rating of 3.0 out of 5 stars, based on 78 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fetch! Pet Care employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

78 reviews
1.0
3 Nov 2016
Recommend
CEO approval
Business outlook

Pros

The actual dog walking is the only good thing about this job. The clients are usually nice people as well (but not nice enough to give you a tip).

Cons

- The pay is terrible. For as much time as you need to spend getting to and from clients, and coordinating with other sitters to hand off keys, it is not worth it. At the Washington DC location, pay comes out $8.70 (Before tax!) for you to schlep your way out there, walk a mile with a dog for 30 min, and get back home or wherever you need to go next. Basically, you are doing all the work, and get paid peanuts. - When I have tried to coordinate with other sitters to drop off or get keys, it has always been a huge inconvenience. You won't be compensated for this. - If a client is going on vacation, and you are the one who did the consult, they will force you to work that client for the entire period because you are the one who actually met the client. - I have never received a tip from a client. Just a little icing on the cake, they expect you to buy key chain labels for all your keys. Buying 4 labels costs about 9 dollars at the hardware store, which is more than you will get paid for one walk. If you are looking to just make a little extra money, or you are a college student with a hectic schedule, just go wait tables at a restaurant over the weekend, you will make more money doing that for just over the weekend than you will working for Fetch. I wouldn't recommend this job to anyone.

avatar
Fetch! Pet Care Response
9y
Thank you for sharing feedback on your employment with Fetch! Pet Care. Our Pet Care Providers are our greatest asset so we take their experience and compensation very seriously. - Our entire team is W2 based which allows us to do tax withholding, bi-weekly direct deposit payments, offer discounted benefits and worker's compensation coverage. - Pay starts at 43.50% of the gross revenue generated by a client. An example would be doing five 30-minute dog walks during a week would pay the employee walker $47.85 gross per week. If you do three recurring walks per week (7.5 hours of walking plus travel time) your gross compensation would come out to $143.55 per week. - Key hand offs are typically made when employees are out on their "route" during the day. Any time there is additional time for a key hand off we request the employee notify the office so we can review the situation for additional compensation. Our three supervisors facilitate many key hand offs for our team. - Our employees can accept or decline any assignment based on their availability. We do try not to split up assignments because of the disruption for pets and clients plus the additional key hand offs. - Many of our clients tip but like any industry it's completely optional. Our team is provided tips in training that the very best way to receive a tip is be warm and engaging, pay attention to the details and be a good communicator. - Fetch! Pet Care reimburses for any required supplies like key tags, leash, poop bags, etc. We have recently provided our supervisors with bulk orders of key tags which are provided directly to our Pet Care Providers so they no longer need to purchase themselves. Providing professional dog walking and pet sitting to our clients is our passion each day. We want to be the best employer possible so we welcome any employee feedback!
2.0
16 Sept 2013
Recommend
CEO approval
Business outlook

Pros

I can't think of any reason

Cons

Fetch Petcare NW DC is pretty unprofessional IMHO. The pay isn't great, communication is poor, assignments don't seem to be evenly distributed, and if you work for them, be prepared to put in a lot of time (without pay) learning their computer system, doing administrative work, etc. The experienced pet sitters who work for this company do most of the work by carng for pets and representing the company, but are not compensated for everything they do (you get 50% of what pet owners pay fo the care of their pets, but are not paid for meeting new clients and doing administrative work). You can do much better on your own or with another company.

avatar
Fetch! Pet Care Response
9y
We appreciate your feedback and have passed this along to the local franchise owner. Thank you!
2.0
15 Jan 2018

Pet Sitter

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice pets. Flexible schedule. Nice clients.

Cons

Compensation structure is poor. Communication between sitters and admin. could be better. Poor dispatching of calls. Leaving sitters to fend for themselves by chasing one another down for keys is OUTRAGEOUS. All clients should have a lock box if a key is needed to sit their pet. Nepotism between sitters than know one another and know the dispatchers. Pet sitters that double as dispatchers, coordinate pet sitting schedules for other sitters? Not good. Nepotism.

Viewing 1 - 3 of 78 Reviews

Glassdoor has 106 Fetch! Pet Care reviews submitted anonymously by Fetch! Pet Care employees. Read employee reviews and ratings on Glassdoor to decide if Fetch! Pet Care is right for you.