Ford Credit Reviews | Glassdoor.com.au

Ford Credit Reviews

Updated 16 August 2018
268 reviews

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3.5
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Joy Falotico
43 Ratings

268 Employee Reviews

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Pros
Cons
  • "They will make you feel under appreciated, No opportunity for advancement" (in 10 reviews)

  • "Poor work life balance and limited career advancement outside of HQ" (in 9 reviews)

More Pros and Cons

  1. "Get out while you still can..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk Analyst in Melbourne
    Former Employee - Credit Risk Analyst in Melbourne
    Doesn't Recommend
    No opinion of CEO

    Pros

    Training program was good for graduates, but seemed poor for for other staff. Shortly after I left the company stopped sponsoring people for MBA/Masters studies - a sign that they do not really value the professional development of their staff.

    Cons

    Little vision from senior management, in general senior management were not inspirational (with a few exceptions). There were a few stand-out departments to work for - but if you're stuck working for someone who's just there to wait it out until retirement (and there were more than a few of them) then it will be a looong year or two of campaigning to get a transfer into another department.

    Advice to Management

    Show your staff that you value them.


  2. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL (US)
    Former Employee - Anonymous Employee in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ford Credit full-time (More than 10 years)

    Pros

    Great management team and career opportunity advancement.

    Cons

    Heavy work load but reasonable

  3. "Giant Grain of Salt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ford Credit Leadership Development Program in Colorado Springs, CO (US)
    Former Employee - Ford Credit Leadership Development Program in Colorado Springs, CO (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ford Credit full-time (More than 3 years)

    Pros

    -Decent resume builder due to brand name
    -Opportunity to move to another state
    -Reasonable starting pay for the area you're moving to
    -A good opportunity to "try before you buy"

    Cons

    -Very poor hours depending on the region you're placed to service (10pm closings, 7am openings, working weekends, anybody? Also, you don't get a say.)
    -Good old boys club in the business center with many managers and supervisors who would talk trash about the program to your face probably knowing they were tenured enough to have no real repercussions for what they say. Truly a disconnect from what Ford Credit HQ wants and what the business center managers felt they needed.
    -Nearly impossible to get the PTO days you want (as in you are sometimes literally begging you managers for days off that were ALLOWED to you)
    -Unfulfilling work with managers who are typically pressured beyond their means.
    -The ones who got moved up were the ones who sat in a room while the house was on fire and said "this is fine." Nobody wants to hear they're doing a bad job, but many of the ones in power felt like they were immune to any criticism, and any negative observation was a personal attack.
    -Adding on the last one, office politics are a real thing and you'll need to navigate with caution. If you stick around, always smile and say everything is great and that everybody is great, especially when it's not. Don't every say anything otherwise, especially on paper or electronically.

    Advice to Management

    I wish the best for Ford and this subsidiary, and I really hope things have changed since I left.
    If they care, people outside the business center really need to hear other perspectives outside of the managers brewing the toxic culture that exists. Until then, nothing will be changed, which is a shame.


  4. "Customer Service Rep National Recovery Center Mesa, AZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mesa, AZ (US)
    Current Employee - Customer Service Representative in Mesa, AZ (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ford Credit full-time

    Pros

    Small office for a call center. Casual summer dress code. Lots of paid time off.

    Cons

    Low pay and not much opportunity for onsite advancement. Low morale and lots of politics.

    Advice to Management

    Develop, recognize and compensate your employees . Don't underestimate your employees abilities to except change and be honest and direct when those changes are coming and take the time to explain why. The loyal ones have given it all and made personal sacrifices to get treated very poorly in exchange.


  5. "Financial analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Ford Credit full-time

    Pros

    Good work and life balance

    Cons

    No comprehensive career planning for entry

    Advice to Management

    Take care of the basic employee


  6. "Lots of opportunities to advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dsa in Franklin, TN (US)
    Current Employee - Dsa in Franklin, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ford Credit full-time (More than a year)

    Pros

    Overall, I really enjoy working here. Good pay, benefits, and great managers.
    There are tons of opportunities if you can show them you are willing to work and learn new things. You also gain a lot of contacts that can help you in more advanced positions in the company.
    Plenty of vacation time. Depending on the department, you may work some holidays.
    Work from home on Saturday is an option in some departments.
    Tuition reimbursement is available.

    Cons

    Dated systems that do not allow for change and fail frequently. Sometimes it is difficult to do something that would seem easy due to these limitations.
    Competition for promotions is often tough, so you have to specialize to stand out. Not necessarily a bad thing, but tenure will not always guarantee moving up. John

    Advice to Management

    Keep up the great work, continue giving employees new opportunities that ask for them. Cannot say enough good things about every single manager I've had in the originations side. They all care about the employees and look out for them well.


  7. "Miss working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dealer Credit Analyst in Las Vegas, NV (US)
    Former Employee - Dealer Credit Analyst in Las Vegas, NV (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ford Credit full-time (More than 8 years)

    Pros

    Employee Development, growing opportunities and great mentors.

    Cons

    When the market is down, you could loose your job.

    Advice to Management

    Happy employees remember great employers. I enjoyed my time there

  8. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ford Credit full-time

    Pros

    Decent pay, live by their values. You get discounted pricing on ford vehicles.

    Cons

    Senior management doesn't care about their employees, No work/life balance. Schedule is very awkward. Pay for same line of business is quite higher

    Advice to Management

    Take some time to understand your employees and their life situations. There should also be checks and balances for management.


  9. "DSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ford Credit full-time

    Pros

    People are friendly and welcoming

    Cons

    Can be hard to move up


  10. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE (US)
    Former Employee - Customer Service Representative in Omaha, NE (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ford Credit full-time (More than 10 years)

    Pros

    Pay, vacation, parking, catering, vending

    Cons

    Supervisors, upper management, lower management, pressure and punishment for statistics, playing favorites

    Advice to Management

    Get some professional help to learn how to treat others as you want to be treated. A dirty, self centered and horrible culture at the Omaha service center.


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