Ford Credit Reviews | Glassdoor.com.au

Ford Credit Reviews

Updated 4 October 2018
277 reviews

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3.4
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Joy Falotico
46 Ratings

277 Employee Reviews

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Pros
  • "Management made sure that employees kept a good work/life balance" (in 23 reviews)

  • "Excellent employer with good benefits" (in 30 reviews)

Cons
  • "Poor work life balance and limited career advancement outside of HQ" (in 10 reviews)

  • "They will make you feel under appreciated, No opportunity for advancement" (in 10 reviews)

More Pros and Cons

  1. "Get out while you still can..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk Analyst in Melbourne
    Former Employee - Credit Risk Analyst in Melbourne
    Doesn't Recommend
    No opinion of CEO

    Pros

    Training program was good for graduates, but seemed poor for for other staff. Shortly after I left the company stopped sponsoring people for MBA/Masters studies - a sign that they do not really value the professional development of their staff.

    Cons

    Little vision from senior management, in general senior management were not inspirational (with a few exceptions). There were a few stand-out departments to work for - but if you're stuck working for someone who's just there to wait it out until retirement (and there were more than a few of them) then it will be a looong year or two of campaigning to get a transfer into another department.

    Advice to Management

    Show your staff that you value them.


  2. "Dealer Service Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dealer Service Analyst in Tampa, FL (US)
    Current Employee - Dealer Service Analyst in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ford Credit full-time (More than 3 years)

    Pros

    People are great, management is a ton of help when you need something, a lot of room for growth, working with dealers is great

    Cons

    Typical corporate office, very political, all about who you know.

  3. "Multiple"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ford Credit full-time

    Pros

    Flexible and willing to challenge you

    Cons

    Traditional structure with layers of management


  4. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ford Credit full-time

    Pros

    Great training, benefits, and team of people

    Cons

    Not in the geographical location I wanted to be in


  5. "DSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ford Credit full-time

    Pros

    Thorough training, great community with emphasis on being a team.

    Cons

    none I can think of


  6. Helpful (2)

    "Job seekers beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO (US)
    Former Employee - Anonymous Employee in Colorado Springs, CO (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ford Credit full-time

    Pros

    Employee satisfaction committee
    Onsite cafeteria with decent food.
    Onsite gym with variety of cardio and endurance equipment. Free weights.
    Casual dress, (shorts year around within 2 inches of top of knee)
    Ability to purchase vacation (start with 2 weeks can buy 2 additional weeks)
    401k match 5% of 90% vesting period of 3 years!
    Quarterly bonuses that depend on salary grade and “achiever level”
    Paid sick time and personal business days.

    Cons

    Promotions: They make it seem like there is a lot of movement from within, but the reality is, if you come through an entry level position the outlook on that is bleak. However it does happen, but the added responsibility doesn’t even yield a pay raise unless you start as a salary grade 2. To move departments in the business center is near impossible, interest can be expressed but that’s about it. If you are a decent employee you can expect to be retained in your department and exploited. If you are lucky enough to be given the opportunity to move “up” the only route in the Colorado Springs business center is through customer service (read: collections). Customer service has poor work hours early mornings late nights, and even some Saturdays depending on the team you are on. However they say it is impossible to tell you which team you will be on and what your schedule will look like before you accept the transition and go through training making it impossible to have a decent work life balance.

    Awards and Recognition: the company has an okay program for this. It’s called “one Ford awards” that recognizes employees both monthly and quarterly for certain behaviors like “fostering functional and technical excellence” “owning working together” “role model ford values” and “delivering results.” You can be nominated for these awards by peers, team leads, and even people you interact with outside of the business center. These awards are extremely subjective and the team leader is the one who has the final vote. Someone on your team might not get recognized because the team lead has decided it is their “job” where someone on another team will.

    Job description: at least in my department the lines are blurred on what is considered in ones “job description”. While there are cut and dry responsibilities outline by HR some people get held to that standard and others do not. It is not unheard of for a team lead to give a discounter some additional responsibilities because they are setting them up for “promotion” (see above) but without any real guidance on why they are more of a candidate for the added responsibilities. This employee may get recognition for doing “more” but not all employees get the equal chance to do those same things. It’s almost like favorites are played and a team leader is willing to “go to bat” for an employee and they get more responsibilities. But remember more responsibilities does not equal more pay.

    Sick days: You are allotted 5 days (40 hours) of sick time and personal business days each year. Personal business can be used for a variety of things that are not reoccurring and “one off situations” however, approval for these are at team lead discretion. While someone on your team may get denied PB for an appointment with an insurance adjuster another might be allowed to go to the eye doctor or take there animal to the vet. Sick days are a little bit interesting. While you have 5 days a year you can be sick, if you use more than 3 on separate occasions you can be considered for attendance protocol that takes away your bonus for the quarter and inhibits your ability to move for an entire year. These occurrences are on a rotational basis and not a calendar year either. So if you get sick in May and use 8 hours, then again in October at 8 hours and January for 8 if you use another sick day before May, you will be in hot water even though for one calendar year you only used 16 hours of an allotted 40.

    Sexual Harassment: This will be from my personal experience. I worked in a call center type role. I had been made extremely uncomfortable by a dealership employee that I was speaking with. I had mentioned this call to my team lead and asked if he could review it if recorded. Much to my surprise it had been recorded and my team leader had acknowledged that it made him uncomfortable listening to it as well. The outcome of this situation was being told “while it was a creepy and uncomfortable phone call it was not crossing any lines and unfortunately nothing can be done.” Wonderful, so it’s okay to make employees uncomfortable and feel unsafe so long as you do not cross this arbitrary line. Where is that line? Who knows.

    Advice to Management

    Recognize that poor leadership development can contribute to a hostile work environment. If you question turn over rates consider the compensation for the work load and how fair and equitable the employees are treated.


  7. Helpful (3)

    "College Grad Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ford Credit full-time

    Pros

    Casual dress attire, younger crowd, able to purchase extra vacation

    Cons

    First off, you spend a year working in collections when you start. The schedule most likely includes working every other Saturday. You are second tier behind the Leadership Program kids who aren't any different from you other than the fact they applied to a different program and are from out of state. Management will never admit you are out of luck and will feed you bs that the two programs are equal. There is also limited advancement within the company and the salary increase after promotions doesn't cover the increased responsibilities. You are just a number here and at a business center that has outdated tech. For college graduates reading this I would recommend looking elsewhere.

    Advice to Management

    Be transparent

  8. "Ok overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ford Credit full-time

    Pros

    Opportunities to move around the company, experience different sides of the business.
    Generally great people to work with
    Great vacation time

    Cons

    Management is very stuck in their ways are reluctant to change


  9. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL (US)
    Former Employee - Anonymous Employee in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ford Credit full-time (More than 10 years)

    Pros

    Great management team and career opportunity advancement.

    Cons

    Heavy work load but reasonable


  10. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Ford Credit (Less than a year)

    Pros

    Nice office and very clean and sophisticated environment

    Cons

    Very unmotivated environment. One Ford but definitely not one team. Managers are mean. Team pride.

    Advice to Management

    Stop singing one Ford and act one Ford


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