Ford Credit Reviews | Glassdoor.com.au

Ford Credit Reviews

Updated 19 January 2019
284 reviews

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3.3
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Recommend to a friend
Approve of CEO
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Joy Falotico
47 Ratings

Employee Reviews

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Pros
  • "Management made sure that employees kept a good work/life balance" (in 23 reviews)

  • "Stable company, good benefits, great vacation" (in 31 reviews)

Cons
  • "Poor work life balance and limited career advancement outside of HQ" (in 10 reviews)

  • "They will make you feel under appreciated, No opportunity for advancement" (in 10 reviews)

More Pros and Cons

  1. "Get out while you still can..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk Analyst in Melbourne
    Former Employee - Credit Risk Analyst in Melbourne
    Doesn't Recommend
    No opinion of CEO

    Pros

    Training program was good for graduates, but seemed poor for for other staff. Shortly after I left the company stopped sponsoring people for MBA/Masters studies - a sign that they do not really value the professional development of their staff.

    Cons

    Little vision from senior management, in general senior management were not inspirational (with a few exceptions). There were a few stand-out departments to work for - but if you're stuck working for someone who's just there to wait it out until retirement (and there were more than a few of them) then it will be a looong year or two of campaigning to get a transfer into another department.

    Advice to Management

    Show your staff that you value them.


  2. "One of the few stable jobs left!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Service Representative in Tampa, FL (US)
    Former Employee - Account Service Representative in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ford Credit full-time (More than 10 years)

    Pros

    Decent Benefits, Work life balance

    Cons

    Work life balance is contingent on who you get as a supervisor. If you had a good one they would work with you on issues if you were not an abuser of the system. If you had a mean one, your life was miserable.

    Advice to Management

    Care about your staff more!!

  3. "Takes a very specific personality type"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Prevention Associate in Colorado Springs, CO (US)
    Former Employee - Loss Prevention Associate in Colorado Springs, CO (US)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ford Credit full-time (More than a year)

    Pros

    Best benefits you'll find. Provides free (high deductible) med insurance. Great training and support. Happy employees and great open door policy.

    Cons

    Job Aids and how to find what you need because you cannot hang anything up as reference. Close cubical.

    Advice to Management

    Set aside time for employee development, Instead of call after call, allow time to research things throughout the day you had issues with, /stumbling through each call is nerve racking. Listen to youe new employees when they tell you what they need to feel comfortable and how they learn. I asked several times for the chance to shadow someone to observe the verbiage used when discussing touchy conversations. Was denied over and over. Had to stumble through it and get dinged on my evals to learn, lowering my confidence in my job. Difficult start.


  4. "Dealer Credit"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ford Credit full-time

    Pros

    The management team is good.

    Cons

    The workload can be heavy.


  5. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ford Credit full-time

    Pros

    Stable company, good benefits, great vacation

    Cons

    Slow salary increases and several lateral moves required before a promotion.


  6. "Rule by fear and desk process notes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Ford Credit full-time

    Pros

    There is few pro’s to find here.

    Cons

    Every process is documented and must be followed. For people who are problem solvers or creative then this company is not for you. Way to restrictive in their methods (they do not like change) and their on boarding is terrible.


  7. "Dont work here!!!! No work/life balance. You will work most weekends-even the FCLDPs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dsa in Colorado Springs, CO (US)
    Former Employee - Dsa in Colorado Springs, CO (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ford Credit full-time (More than a year)

    Pros

    There are some great people that work there.

    Cons

    Pay is below average. They lie and say you will only work a few weekends but you will work every other weekend regardless of job. Everyone starts out in collections. I was told I would be a Dealer analyst, this was even what my offer letter said. I then show up day one and am told I will work collections. I had to reapply and interview for the job I was actually hired to do 4 months later. FCDLP workers will pass you up. I have my MBA and was passed up by FCDLP idiots who only have a bachelors.

    Advice to Management

    STOP LYING TO YOUR PEOPLE!!!! Allow part time employees and work on work/life balance. You are losing 80% of your FCDLP workers because of this.

  8. Helpful (2)

    "Management takes no responsibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Manchester, England (UK)
    Current Employee - Administrator in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ford Credit full-time (Less than a year)

    Pros

    Great office location. Multicultural environment.

    Cons

    No one really knows what they are doing. Management is extremely secretive and most of decisions and (sometimes structural) changes are decided inside secret meetings without any participation of the team.

    Overall feeling that the company doesn't care enough.

    Micromanagement without any acknowledgment of responsibility for mistakes from management side. If anything goes wrong it's definitely not.managements fault. Even though all too many times bad situations are generated by poor management and/or lack of it.

    Advice to Management

    Restructure your coaching programs to management staff. The One Ford values are a nice idea but as they say: "Monkey does what monkey sees".


  9. "Dealer Service Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dealer Service Analyst in Tampa, FL (US)
    Current Employee - Dealer Service Analyst in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ford Credit full-time (More than 3 years)

    Pros

    People are great, management is a ton of help when you need something, a lot of room for growth, working with dealers is great

    Cons

    Typical corporate office, very political, all about who you know.


  10. "Multiple"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ford Credit full-time

    Pros

    Flexible and willing to challenge you

    Cons

    Traditional structure with layers of management