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      Fortnum & Mason

      Engaged employer

      Fortnum & Mason Reviews

      3.2

      59% would recommend to a friend

      (412 total reviews)
      avatar

      Kate Hobhouse and Tom Athron

      73% approve of CEO

      57% positive business outlook

      Fortnum & Mason has an employee rating of 3.2 out of 5 stars, based on 412 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fortnum & Mason employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      412 reviews
      4.0
      12 Oct 2025

      Great environment

      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly culture. Great mix of ages and backgrounds. Great hierarchy structure.

      Cons

      Sometimes, because such a big place, you can be forgotten about on Tills.

      avatar
      Fortnum & Mason Response
      3w
      Thank you for taking the time to share your company review. We welcome employee feedback at Fortnum's, and we value listening. It's great to hear your feedback, and that you had a good experience working with us. Many thanks, Fortnum's HR Team
      2.0
      9 Oct 2025

      Terrible

      Retail assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with

      Cons

      Terrible pay, managerial team, understaffed for prolonged amounts of time

      avatar
      Fortnum & Mason Response
      3w
      Firstly, your feedback as an employee matters to us, so thank you for taking the time to share your experience - even though it wasn't what you had hoped. We would also love the opportunity to discuss this feedback further with you, completely confidentially, at a time that’s most convenient for you. Please do email HR@fortnumandmason.co.uk and someone from our HR team will be in contact with you as soon as possible. Many thanks, Fortnum's HR Team
      5.0
      13 July 2021

      Amazing

      Retail sales assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      The working environment is really good, I worked on the Ground Floor and it was really fun

      Cons

      It was very tiring as you’re always giving your 110% but it was also very rewarding

      Viewing 1 - 3 of 412 Reviews
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      ReviewsFortnum & Mason reviews

      Glassdoor has 497 Fortnum & Mason reviews submitted anonymously by Fortnum & Mason employees. Read employee reviews and ratings on Glassdoor to decide if Fortnum & Mason is right for you.