Foundation Source Reviews

Management is of this side of the company is currently run by bullies who took over team management last fall, and who will tell you to your face "I know more about working and business than you ever will, so you should feel lucky to get to learn from me." These managers will regularly retaliate or treat "lower" employees poorly in person, and then praise them in team meetings so that they look better to the CEO/HR. They've also brought in new people and placed them in positions of responsibility, passing over long-time employees and ignoring them in favor of having those same long-time employees train the new hires only to be brushed aside, yet again. Management here tends to do things without regard to the actual team needs, and leave a wake of chaos behind that others have to clean up in order to keep the company functioning. Another management issue is that this position is treated as one of the most vital in the company in terms of responsibility and pressure, but paid as if it's a beginner position, and given absolutely no support by the company. Turnover is incredibly high, pay is low, and the computer/networking equipment is barely functional. Some days, work can't get done until the last hour or two of the day because we'd been waiting for a random tech fix for hours. The company feels as if it's floundering. We were told last year was a record year for FS, but given no compensation for our hard work. In 2020, they sent out nice hats and a couple treats, which wasn't enough, but was something. In 2021, a "record year", absolutely nothing was done. The departments are short-staffed, but the back fill takes so long to get (months, at the fastest) that the teams are constantly taking on heavier workloads than needed, and there are no official trainers, which means when we do get new hires, it becomes team responsibility to train people from scratch, while still doing their own jobs. I was at the company for a few years, and we only spent about a month of that at near-adequate staffing levels. It feels like the company does this intentionally. They promise new hires and support, but only fill the spots months after employees leave rather than keeping the teams at sustainable levels. Related, good employees with vast institutional knowledge are ignored and left in the dust. There's no room for growth within the company anymore, and the pay is too low to make all of the terrible treatment from management worth it. Policies are CONSTANTLY changing, due to conversations happening higher in the company with people who know little about what the COS and CAP teams are doing on a daily basis. It makes it nearly impossible to keep up to date with what we should be doing without constant team communication, which as mentioned previously, has been destroyed. It's very stressful, and very disorienting on both our teams and FS clients to have policies do complete 180's from week to week. All of this is a real shame, because under previous management it was a very different place to work. I was happy to clock in every day, I felt supported, and I believed in the company. By the time I left, I had absolutely no faith left that this company has a future if allowed to continue to operate this way.