Freshworks Reviews

Where do I begin? The onboarding experience was terrible if you're remote and not based in India, death by PowerPoint with sometimes over 70 people on a session, so little opportunity to ask questions. Leadership is seriously lacking, especially in India and favoritism is rife. When I asked my direct manager for a regular 1:1, they said they did not do them. The first team meeting they ran, they simply screamed at their managers to do better with no suggestions for improvements. Every team meeting after that was exactly the same My direct manager was absent most of the time and would maybe speak with me directly a handful of times. When it came to my annual review, all the feedback was a surprise and it was the first time I was hearing it in the review meeting, so no opportunity to correct it. I would have to chase my manager for my quarterly review, and to date still have not had any feedback. Then is an aversion to performance management with reps being in the role underperforming for several months with no action taken, making it impossible to hit targets. Then when you are mandated to performance manage staff, there is no plan to replace them, so you carry ghost targets for the qtr, making it impossible to hit targets.

Hiring Onboarding & Training Internal process/Operations Management