Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours if you are student" ((in 22 reviews)); "Work from home is the best" ((in 12 reviews)); "good work environment" ((in 10 reviews)); "Good colleagues, no more pros" ((in 9 reviews)); "Good working environment and all" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 50 reviews)); "Has an account with low salary even though it's international." ((in 41 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "Little much pressure and irresponsible hr's" ((in 9 reviews)); "Behavioural issues, team leader and manager often uses slangs and shouts to humiliate infront of all, no weekoff no leave" ((in 8 reviews))

What are employees saying about Fusion BPO redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO redundancy and their outlook for job security at Fusion BPO in 2026.

Fusion BPO Reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (556 reviews)

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

556 reviews

1.0

30 June 2016

Dissapointment Inevitable

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Was once a great place to work, but has gone downhill. If you cant get hired anywhere else....then this is the place for you. Work from home option available (IF the system happens to be working)

Cons

No communication from leadership No transparancy or job security Pay below average

1.0

16 Aug 2024

Run !!!!!!

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Getting paid weekly is the ONLY pro.. if you’re desperate

Cons

This is the WORST company in the entire world to work from. Starting with training just HORRIBLE. The trainers have no clue what they’re doing, upper management is clueless also. Nobody knows what to do . They just toss you around from one manager to the next. They steal your time . You think you work 8 hours and the next day 15 or 4 minutes can be gone from your time clock. You are spoken to like a child. Upper management has no respect for human decency. If you’re looking to be degraded and treated like an animal then this is the job for you. They dont care about their employees you are just a number. Easily replaceable. Worst job ever would not recommend to anyone!!

Fusion BPO Response

1y

Thank you for your candid feedback. We understand that your experience hasn't met your expectations, and we take your concerns seriously. Our goal is to create a supportive and respectful work environment, and your insights highlight areas where we need to improve. We are committed to addressing these issues and ensuring that every team member feels valued and respected. Your feedback is instrumental in helping us make meaningful changes. Reach out to us at hr.grievances@fusioncx.com

1.0

25 Sept 2020

Useless company

Customer service executive

Recommend

CEO approval

Business outlook

Pros

Timely salary, Useless culture , Hr don't know how to behave They treat ourself as slaves, Team leaders are arrogant

Cons

Promotion is based on how much you can compromise, if you can oil your team leader or manager, then maybe it will happen. Poor infrastructure, headphones are broken, poor AC , systems are trash cans, worst canteen, best place for coronavirus due to poor air flow

Viewing 1 - 3 of 556 Reviews

Jobs at Fusion BPO

Senior Executive – Back Office & Operations BPO | Fusion CX, Melbourne, Australia

Senior Executive – Back Office & Operations BPO | Fusion CX, Brisbane, Australia

Senior Executive – Enterprise Retail & eCommerce Sales – Fusion CX, Melbourne, Australia

Senior Executive – Contact Center Solutions – Fusion CX, Brisbane, Australia

Brisbane

View job

Senior Executive – Enterprise Retail & eCommerce Sales | Fusion CX, Brisbane, Australia

Fusion BPO

Fusion BPO Reviews

Company ratings over time

Reviews by job title

Dissapointment Inevitable

Run !!!!!!

Useless company

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