Low Salary: The current compensation structure for the Operations team is not competitive with the market rate for roles with similar responsibilities and demands. Given the critical nature of our workload and the value we carry
No increment or promotions: Only Tasks, working hours are increasing, not the salary. Heads from South Africa will come up with creative ideas to evaluate the performance by counting the tickets, which is not rational...at the end of the year, everyone will get a 20k increase.
Promised to change job titles once the graduation is completed. but that never happened. but there are rumors that sector heads have politics on salary hikes and promotions (Fingers crossed)
Long working hours: 5 days per week, but nobody knows how many hours per day. Non-stop emails will arrive to the inbox every minute like Harry Potter receives his Hogwarts letter. every email and task is urgent, but not the increments and staff well-being,
sundays are hectic, had to work almost 15+ hours for shift + deployments. over-time amount is also too low.
Senior Management: "Dictators" from our view. Not sure how they handle their own teams, but all the blame will be passed to the operations team if anything goes wrong.
They spend more time analyzing and find a way to put the blame on the operations team rather than providing a permanent solution.
Monitoring: It relies on the unrealistic expectation of 24/7 human surveillance of systems, which is impractical. most of the time monitoring tools stop working when the system is about to go down, then the person will be court-martialed, and then management will plan to change the monitoring tools after ruining his mental health.
Employee retention: experienced are leaving, and it hurts the team. Even when management hire experienced people, they can't handle the pressure and leave
Overall: Wondering about all the good reviews, and it made me think whether the bad things only happen to a operations team
