GXA Reviews

Thank you for your feedback. Sorry that your experience at GXA was not positive. Creating a great work community has always been our goal and intent. Whilst an apology won’t change the negative experience you went through at GXA, I extend it with all sincerity. Our company has made significant strides since your tenure. We have redesigned our delivery model into an ITIL based framework. We have implemented IT industry standards, policies and best practices including change control, incident response, onboarding processes and other ISO quality standards. As we have grown, our processes matured and built a better team, the concerns you brought up on this review have been addressed. In addition, this has allowed us to scale with less pain. I wish you success and the very best in your endeavors.

First, I want to apologize for my late response. To be honest, because of our ambitious goals and fast growth over the years, I admit that I hadn’t made it a priority as the President to read and respond to reviews left by former team members. As we have continued to grow and now that we have a bigger team and more support, my role is morphing, I am more focused on serving my team, building relationships internally/externally, creating a better work community and serving our Grander mission by using GXA as a vehicle to empower the next generation through philanthropy. Over the last year, more and more of our team members have caught the vision of GXA, they are now finding ways to live their passion daily by serving communities locally and internally. For example some of our team members have taken personal mission trips to Puerto Rico and Kenya and several have served locally here in Dallas during their personal times. GXA is also sending two of our team members to Nigeria for 2 weeks to experience international missions. Alicia and I are humbled by the fact that an idea that started 16 years ago by two young newlyweds in a small apartment is finally becoming a reality. Our team members are coalescing around the vision, carrying it out and taking it as their own! Our clients’ experience has also significantly improved. Our CSAST score over the last 12 months has averaged over 97%, our client retention rate is at an all-time high, more than 70% of our clients’ tenure is at 3+ years and several clients at over 12 years. The MSP business can be tough but our loyal and committed team has taken the challenge head-on. They continue to demonstrate that you can run a successful IT services business, use your profits and time to serve those who are less fortunate around the world and still deliver Best-In-Class IT that empowers hard working small businesses to grow and compete in an ever-challenging global market! Thank you for leaving us a review. We will continue to learn with each feedback and improve how we serve our team, our clients and our community.