Genesys Reviews

Updated 3 Aug 2020

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4.4
89%
Recommend to a Friend
94%
Approve of CEO
Genesys Chief Executive Officer Tony Bates
Tony Bates
219 Ratings
Pros
Cons
  • "Limited food options near Daly City Office(in 29 reviews)

  • "There were no cons to highlight(in 27 reviews)

More Pros and Cons
  1. "Exciting Times Ahead !!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 8 years

    Pros

    The current vision and strategy is exciting; looking forward to execution and see it come to fruition.

    Cons

    Product Management communication (on the improve) and some times heavily NA focused.

  2. "Good company to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff Technical Support Engineer 
    Recommends
    Positive Outlook

    I have been working at Genesys full-time for more than 5 years

    Pros

    Company has excellent leaders, customer focus, and supportive management

    Cons

    Collaboration between Department could be better


  3. "Committed Customer Experience Vendor that delivers on the promise."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 3 years

    Pros

    Great products and Customers, surrounded by fantastic resources in people.

    Cons

    Move faster to becoming 100% SaaS

  4. "Exciting Times"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Principal Solutions Consultant in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 3 years

    Pros

    Great vision and team.

    Cons

    Internal communication across the organization.

    Continue reading
  5. "Awesome group of people to work with"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 5 years

    Pros

    Awesome group of people to work with. Great Cloud offering. A sensational group of customers to work with. Continuing to invest.

    Cons

    Internal timezones can sometimes be challenging

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  6. "Good company going places"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 3 years

    Pros

    Genesys is a good company with great technology and incredible customers. Its also a company on the move with big ambitions and an exciting future. The technology is fantastic - great number of referenceable customers

    Cons

    Owned by private equity at this point so the future (IPO, Trade sale etc ) has weighed on the business for several years now and creates a constant level of uncertainty among staff. Would be good to have this questions resolved sooner rather than later - an IPO would also enable more staff to participate in the success of the business

    Continue reading
  7. "Great team, great tech, great opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than a year

    Pros

    Great team. Good sense of purpose and solid solution set to take to the market. With a key focus on cloud and comprehensive roadmaps, Genesys is an exciting proposition . Great back end resources & internal support to help you do your job.

    Cons

    Genesys needs to work harder on getting its core messaging out to potential end users.

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  8. Helpful (2)

    "Disappointing"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Genesys

    Pros

    The tech on offer to clients is highly advanced. Well run maketing, sales, professional service and customer care teams. Extremely well managed partner ecosystem.

    Cons

    Extremely poorly run and managed sales dev team in ANZ. They use incorrect parameters when discussing your metrics. Internal tech used is both siloed and a mixture of on-prem and cloud. Salesforce is a complete mess with + multiple duplications of leads and contacts. +multiple open partner and internal opportunities that are pasted their used by date +lead scoring inaccurate which produces poor quality MCL and MQLs + new data from feild events takes to long to be loaded The Sales Dev team in ANZ is not equal playing feild and no sense of team.

    Continue reading
  9. "Great work environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Systems Engineer 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Genesys full-time for more than a year

    Pros

    Flexible work from home options, travel opportunities, nice colleagues, multi-cultural environment

    Cons

    Non-competitive salary. Salary does not correspond to workload. Slow career progression.

  10. Helpful (1)

    "Professional Services"

    4.0
    Current Employee - Anonymous Employee in Sydney
    Approves of CEO

    I have been working at Genesys full-time for more than 3 years

    Pros

    Genesys has great products, probably the best ones in the market, Great industry reputation with a solid future. The company offers good compensation and benefits for the employees with the ability to have a balanced working-life. A big plus is the flexibility to work from home or their offices. Professional Services is very well run in Australia with solid and experienced management and delivery teams involved.

    Cons

    As any large organisation, expect a lot of processes, politics to be involved and some reliance on the US for some of the daily activities.

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