Giacom Reviews

2.6

37% would recommend to a friend

(85 total reviews)

Terry O’Brien

37% approve of CEO

38% positive business outlook

Giacom has an employee rating of 2.6 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Giacom employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

85 reviews
5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Great community and work ethic.

Cons

Would be better if office was bigger.

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Giacom Response
3d
Thank you for your feedback. It's great to hear that you enjoyed the community and work ethic at Giacom. We appreciate your comments regarding the office space and will take them on board as we continue to invest in our working environments. We wish you all the best for the future.
1.0
18 May 2026

Just don't.

Recommend
CEO approval
Business outlook

Pros

Generally friendly atmosphere between workers - at least where allowed by structure. Was pretty decent before 2024.

Cons

Politics that prevent almost any collaboration and progress. Changes to status quo and improvements are considered too risky. IT/Ops - the technology and processes are impacted by the years of M&A's. There's no real strategy how to integrate or clean up. Tickets and process over automation and humanity.

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Giacom Response
2w
Thanks for sharing your feedback. We're pleased to hear that you experienced positive relationships with colleagues during your time with us. We recognise that balancing change, innovation and operational stability is an ongoing challenge for any growing business. Collaboration, continuous improvement and simplification are key priorities for us, and we actively encourage colleagues to identify opportunities to improve processes, ways of working and the experience we provide to our partners. We continue to invest in automation, AI and other technologies to help our teams work more effectively, while ensuring the controls and processes needed to deliver consistent outcomes for our partners remain in place.
1.0
6 Feb 2026

Customer facing only?

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some good people work here still although that number is dwindling…fast.

Cons

Nepotism. Lack of accountability for upper management. Underpaid staff, lack of reviews and salary alignment. Constant re-structures. Lack of long term vision beyond acquisitions. Having been told I had to become a full time employee as there was to be no more contractors only to find several months later there were contractors all over the place was a shock but rebranding and restructuring is a way to get round that. Redundancies got rid of talented staff and killed morale only to then be forced into recruiting when they became understaffed, you guessed it, recruiting people with no skills, no experience and expecting existing staff to train them up in addition to already being overworked. Had reported into around 10 line managers over the last 3 years of my time there, not a single one did anything for my career and when having to go above any to try get pay or career changes these fell on deaf ears, constantly. You might like it here if you are in sales or dealing with customers as they are the only staff with career progression and amazingly get highlighted and treat to breaks away and other company events.

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Giacom Response
4mo
Thank you for taking the time to share your feedback. We recognise that change and restructuring can be challenging, and that consistency around progression, pay and support matters to people’s experience at work. We continue to review pay and development across the business and have introduced clearer frameworks, including MY Time, to support regular conversations about objectives, growth and career direction. We also run employee-led recognition programmes, such as Cheers to MY Peers and Pride of MY Peers, to ensure contributions are seen and valued across the organisation. As the business evolves, we remain focused on improving how we support our people and develop talent across Giacom.
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Glassdoor has 86 Giacom reviews submitted anonymously by Giacom employees. Read employee reviews and ratings on Glassdoor to decide if Giacom is right for you.