Gilson Gray Reviews

1) You are just a name and number, and seem to cover everyone, especially when Conveyancers are on annual leave as there are no Locums. 2) Regardless of experience presented to them, and what you can do, this is a conveyancing factory. You can not deduce title to your own files, and have to refer EVERYTHING to 'tech' 3) They accept files and complex work and they neither have the staff nor the support to complete them. 4) You work thrice the hours paid for free, but don't worry you do get a drink and slice of pizza at the end of every month (if you work in the office), if not there is a motivational email confirming that 'we have broke even this month' 5) Mental break downs though common are thought of as either, inexperienced staff or perimenopausal women. Often you are asked 'if there are any problems at home' 6) The tech team is one man, if he quits, well..... we fold. 7) They do not pay the trust pilot fee (hence no response), which is not shocking considering the water dispenser was repossessed due to a 'payment' error. 8) They hire staff previously sacked, as HR is nothing shy or rude/blunt and shocking. 9) The admin team are a gaggle of teenagers, who forward their phones to voicemail. 9) Any previous negative comments, really do not and can not describe the toxicity of this firm. 10) Try at your own risk.

Overworked undervalued lots of unpaid overtime. Covering colleagues when they are on leave or off ill is not optional but obligatory and happens nearly every single week. You're case loads is allegedly capped at 120 which is a struggle anyway but it's usually 150 plus the extra 20 or so files when colleagues off. If you get a complaint managers don't deal with it. Criticised for not reaching completion targets but it's impossible to push your pipe line though when the phone never stops and emails are 150 to 200 a day every day. Everyone is stressed and cannot cope and when you reach out for help you very rarely get it. You're expected to deliver a good service but can't due to capacity. It's really not a joke when people are handing notice in left right and centre admin and fee earners some without having secured other jobs because they really cannot cope. Last year the firm promised more resources and that they would not let it get as bad ever again but 6 months later it's as bad or worse. Turnover of staff is huge so the emails saying how many new staff are coming on board are misleading as the new ones barely replace the ones that consistently leave. Have to say it's the worst place I have ever worked which is a shame as the staff are mostly lovely and work really hard. GG get around 20 hours a week unpaid work from most of their cases workers which is not fair and not how a good employer would operate. Your issues are listened to but nothing changes and to top it off their case management system is 20 years old !! Management send emails saying well done you all work really hard, then we know you're overworked but we need you to do this many exchanges and completions so agents reach their targets. These emails just make you feel under more pressure and under appreciated. As long as agents are happy that's all that matters.