Glossier Reviews

3.3

41% would recommend to a friend

(308 total reviews)

Colin Walsh

32% approve of CEO

18% positive business outlook

Glossier has an employee rating of 3.3 out of 5 stars, based on 308 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glossier employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

308 reviews
2.0
6 Aug 2019

Troubled

Recommend
CEO approval
Business outlook

Pros

Beautiful office, very forward thinking-- this company is not old fashioned in any way. It can be an inspiring place to work. The brand itself gives you a lot to believe in, so you can excuse some of the bad office dynamics.

Cons

I'm afraid some of the recent positive reviews here were planted. This company is in a very bad period internally while flourishing from the outside. The feeling is-- everyone is looking out for themselves. There's no teamwork whatsoever. Management has created a terrible environment of secrecy, fear and confusion. There are people high up in this company who spend their time dealing in office politics more than they do creating valuable work. This is a big problem and will continue to be. I think the company is in complete denial that there is anything wrong. The CEO makes big decisions in a whim and things get picked up and dropped daily, to everyone's frustration.

1.0
12 Mar 2020

The Hottest of Messes

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Glossier has an undeniable magic and is beloved among their loyal customers. The company really values their fan base and its inspiring to see so much work focused around this community. Great perks such as free healthcare, Class Pass, Citibike, and generous vacation time. Product / Packaging, Supply Chain, Retail, People Ops, Legal, and Sales are great teams where you can grow along with wonderful and supportive colleagues who are all doing great work together. Transparency through the form of company wide Town Halls and All-Hands presentations monthly. Despite what you will read below, there are some really great people who work at this company. There are a lot of mixed reviews regarding Emily, but I personally think she's come a long way in terms of leadership fuels the company with inspiration. Nice office in a great neighborhood. Company on-boarding is thorough and well organized from the People Ops team. Unfortunately this is rarely the case on a departmental basis.

Cons

Working at Glossier has many great perks, but there are also many drawbacks. Emily's vision is quite inspiring, the community of consumers is amazing, and the brand voice is powerful, but at the center of it is an extremely toxic workplace. Mid-senior level management is for the most part incompetent and there are many teams who fuel on negativity. Gossip and putting others down is the norm, teams speak negatively of the founder's ideas and leadership, and people constantly speak over each other in meetings. Creative, Brand, and Marketing teams are mostly toxic. Best to be an Instagram influencer, ego-driven, a model, come from an even more toxic workplace, already have friends on the team, or enter at a high-level position if you are considering joining. Collaboration with most of these individuals is difficult as most of them seem to be quite un-happy. You will not always encounter friendly faces walking down the hallways or sitting across from you in conference rooms. The cliques are unfortunately very real. Managers are often experienced in their field but unexperienced in how to manage others. Many have way too many direct reports and cannot provide enough support to their teams. There is a problematic lack of trust amongst employees resulting in information silos, selective sharing, confusing overlap of responsibilities, and general inefficiency. Communication is messy as the company is just starting to learn how to properly share information internally. Very Slack heavy culture, which adds to the mess, and most people overly use Slack as a distraction during meetings. The wifi is abominable.

1.0
21 Feb 2019

Politics & Layers

Recommend
CEO approval
Business outlook

Pros

Not much. This is the five word minimum.

Cons

If you enjoy hierarchy and fear. Come here. I actually think this starts from the top. Literally one person resigns every week. And I personally know at least 4 more who will leave within the next month. The ethos of fast moving startups that last forever are transparency, meritocracy, candidness. None of these exist here. Do yourself a favor, and do not apply here.

Viewing 1 - 3 of 308 Reviews

Glassdoor has 346 Glossier reviews submitted anonymously by Glossier employees. Read employee reviews and ratings on Glassdoor to decide if Glossier is right for you.