Pros
0. This place has bad reviews on EVERY job board for a reason.
Cons
I’ll try to keep this as short as possible, but alas, I don’t think I could begin to fully describe just how displeasing it was to work here. First - Pay. They pay their people like garbage. Even as a DM, starting pay was about $38k, plus some bonuses. In retrospect I was a store manager for another now defunct business back in 2011, and was salaried at $37k. Now, yeah, I took the job because I needed it, and I knew the pay going in, but it still doesn’t change the fact that they pay well below the industry, even in the prepaid market. This is a trend that carries itself at all levels, store advocates and store managers. I’m sure that the “directors” probably don’t make what other regional managers make either, but I cannot confirm this. No direct deposit for regular employees. This is just stupid. Second - Leadership. There’s a huge disconnect in prerogatives on all levels. The company is growing either from kickbacks from Cricket or because they’re setting themselves up for an acquisition. A lot of their stores were acquired from other dealers, usually ones who all but ran their businesses into the ground. These stores are started off with a disadvantage of bad reputations anyway, and the expectations are for them to perform as adequately as any other. Goals are another problem. I had to develop my own goals as no one can actually give you a set of goals. Then upon delivering these goals to the district, I was messaged by our director that I should “hold off on goals because they might not line up with company goals”. Sales employees and management didn’t know how they made commission, and their commission structure is not based on SPIFFS, but rather on some crazy convoluted “bucket” system. They even had the audacity to tell me the reason for this was,”When we paid people more money, they sold less. Now that we pay them less, they sell more!” Third - Experience. None of these people are experienced in wireless other than Cricket. Most have never worked actual sales jobs. When I tried to introduce sales tactics into the stores, employees and managers didn’t like it and often said I “talked down to them” because no one had ever told them they weren’t doing a good job. No one ever really told them how to do their job. Sure, how to ring up a phone or accessory, but never a good way to consistently get performance out of everyone with the company’s goal in mind. But one thing I can say for certain is that the directors will still your phrasing. I guess what I said made sense, and is often here my 1-on-1 ramblings regurgitated back as though he’d thought of it. Figures. 🙄 Anyway, this place sucks. There’s no other way to put it. Apply at your own risk. For potential part-time and full-time “sales advocates”, I say this: you can literally goto a gas station and make more money with less responsibility and less belittlement.for anyone thinking of being a manager, don’t let them sell you in their commission/bonus structure. For instance, there’s so many stipulations on it that you probably won’t get it. My reporting of my findings to the local Cricket reps triggered a company-wide “commissions training” for what that’s worth. 0/10, would not recommend.