Does Goodwill Industries pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill Industries employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Goodwill Industries. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Goodwill Industries?

39% of Goodwill Industries employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill Industries 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Goodwill Industries?

Cashier (29) , Sales Associate (29) , Retail Sales Associate (25) , Assistant Manager (22) , Sales Associate/Cashier (22) , Donation Attendant (18) , Store Manager (18) , Manager (12) , Employment Specialist (11) , Retail Associate (10) , Case Manager (8) , Store Associate (8) , Customer Service Representative (7) , Material Handler (7) , Team Leader (7)

What are the pros of working at Goodwill Industries according to real employee reviews?

"good people to work with" ((in 38 reviews)); "Flexible and offer good benefits." ((in 26 reviews)); "Good coworkers (other than managers)" ((in 20 reviews)); "employees are nice and fun to work with" ((in 11 reviews)); "Flexible hours week to week." ((in 11 reviews))

What are the cons of working at Goodwill Industries according to real employee reviews?

"There are cliques and low pay." ((in 58 reviews)); "bad management and bad work investment" ((in 37 reviews)); "Shady managers not enuff pay for the work" ((in 14 reviews)); "Bad upper management are shady" ((in 10 reviews)); "No work life balance." ((in 6 reviews))

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Goodwill Industries

Goodwill Industries Reviews

3.0

39% would recommend to a friend

(639 total reviews)

43% positive business outlook

Goodwill Industries has an employee rating of 3.0 out of 5 stars, based on 639 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

639 reviews

3.0

25 Apr 2026

Excellent pay, but lacking skilled professionals

Customer service call center representative

Recommend

CEO approval

Business outlook

Pros

the pay was excellent just needed more benefits

Cons

lack of more skilled professionals

1.0

4 Mar 2026

Management is chaos, pay is laughable, employees are not trained

Consumer support specialist

Recommend

CEO approval

Business outlook

Pros

The amazing consumers, everything else is devastatingly broken

Cons

Everything else. Managers promise assistance and never follow through. Procedures and safety ignored. Risks and violations stacked so high it's amazing this organization has not imploded.

1.0

3 Feb 2026

Goodwill

Recruiter

Recommend

CEO approval

Business outlook

Pros

The people there were nice

Cons

Expectations are too high for new employees

Viewing 1 - 3 of 639 Reviews

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Jobs at Goodwill Industries

Berkeley Springs, Morgan, WV

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Excellent pay, but lacking skilled professionals

Management is chaos, pay is laughable, employees are not trained

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