A friendly company with a lack of vision and arrogant leadership that is blinded by numbers.
Pros
The culture is GREAT. I've never worked with more nice people in one place before. Friday evenings feel authentic and real and fun. There's a very real appreciation of "going the extra mile" where people that deserve to be recognized get recognized. I've seen people get promoted fast and fairly. I've seen leadership directly highlight outstanding performances in very transparent and fair ways.
Cons
What I disagree with vehemently is the way that upper management cares about acquisition only and doesn't even attempt innovating in the fields that set Grover apart on the market. Grover is a rental business with the mind of a dumb good old E-Commerce shop. Orders, orders, orders, that's all that matters. Calls for improvement — even setting up the most basic of processes — are systematically ignored or even deemed as "unnecessary". Nothing that doesn't seem to immediately lead to a pretty acquisition uptick is important. The product & engineering teams are expected to improve things, but at the same time need to launch fancy new things constantly, making it impossible to actually focus on fixing the basics. Upper management gives people the illusion of being able to self-organize but actually dictates exactly what must happen when without listening to reason. "I don't want to hear why it's hard, just get it done." Arbitrary, frustrating deadlines are commonplace, and people that have the drive to actually get something fixed must do so in their free time because it's "not a business priority". Very similarly to this, there is zero focus on internal communication, and believe me, it is HORRIBLE. While HR has started improving things from their end, there is a very real tendency from upper management to just write nasty emails, bounce them around a few people, point fingers at specific individuals working below them and eventually end up firing some guy who joined 2 months ago and was thrown into cold water with no realistic outlook of getting anything done. This is a company that will fall apart quite soon if it attempts to continue scaling without giving every department opportunities to fix themselves.