Head office. Run by a family that you have to deal directly with. By this is the most controlling, awful, harassing, demoralising, cheap, pessimistic, morale killing place I’ve worked, and I view myself as quite resilient and strong but it gets too much. I was blessed with the most resilient, optimistic, best customer service providing staff members I have ever met that put all other in retail to shame, and nothing was ever enough-we all went above and beyond, put in beyond our time and money. They watch our security cameras 24/7, and I’m not joking. We were called by the Sydney head office constantly harrassing us for any reason possible. I can’t deny this constant feeling of ‘is this even legal what they’re doing to us?’ I feel awful that the most lovely people were all forced to work for hours alone, not even allowed to go to the bathroom, told off constantly for the company’s net profit being poor being OUR fault. No one deserves so much pressure for wages considering casual staff are below rates, and full time staff work on days off and are even given the most strict conditions for taking time off they’ve earnt. You have no say, no matter how strong of a personality you are or how hard you advocate for your staff or yourself, you are resorted to quitting. Did I mention constant emails threatening ‘disciplinary action’? It saddens me to leave because I love our customers and we have amazing rapport and they come in to just visit us, and we go above and beyond for them because we genuinely care, yet head office reinforces the only reason for bad sales is our customer service being poor.
