Heal's Reviews

Unfortunately for such an iconic establishment the cons heavily outweigh the pros. Firstly, the management at Heal’s is abysmal - high levels of incompetence across all levels. Secondly, the working environment is EXTREMELY toxic. It will be made to feel like a safe space however, expressing yourself will have adverse consequences not to talk of how two-faced the staff are. At the end of 2023, there were more than 5 people fired from the flagship TCR store alone and feels like the company is forever dealing with employment tribunals (make sure to keep records and proof of everything and legally speaking, protect yourself). High levels of discrimination and covert racism. You, your opinions & suggestions will most certainly not be valued. Empathy is non existent as even my mental health disclosure due to the work environment was ultimately used against me. I was given 48hrs “compassionate leave” to mourn the loss of an immediate relative. There is a lack of representation & diversity amongst the management team as there are hardly any ethnic minorities in management positions. All managers are women - it’s understandable that society is trying to tackle workplace patriarchy however, some men in management positions wouldn’t hurt. There is lack of growth opportunities as the rare promotion is set aside for favourites or mostly outsourced from other retailers. The company has cleaners but will tell the retail staff to clean furniture as “the cleaners aren’t trained on the cleaning of furniture” even though it’s the same cleaning products that will be handed to you. For the amount of duties staff undertake, the compensation is outrageously below average compared to their competitors. (1% commission as well) Lastly, you will receive a walk through the store and little advice from other staff apart from that, training is non existent. Expect be thrown into the deep end from day one. The list goes on but will leave it here as you already got the drift.

Employees are treated like numbers Lack of structure Lack of empathy Lies during interview You get positive feedback, then you fired the next day without prior conversation Low pay Management says different things in your face, next day you learn they talk behind your back They keep changing your tasks, it's chaotic and disorganised. Then you are accused of why the other hasn't been completed even though you've been given longer deadline I could keep going...