Pros
- Easily accessible by public transit in a cozy office, I worked at the East York office - Quick hiring process - A raise(s) is likely but this is capped but you will not be told this
Cons
- No formal training or clear instructions, you will not receive any orientation or formal training as management makes other coworkers train you leading to a lack of consistency and confusion on processes and procedures, thus chances are you will not be aware if you have made a mistake until it is too late to undo it and management will blame you for it, if you ask a manager for clarification you will get one answer from one manager and then a completely different answer from another manager - very disorganized! - Above mentioned raise(s) occur due to the high turn over rate - when an employee(s) leave, remaining employees are expected to take on extra tasks to compensate on a short term or more likely, long term basis - No work from home/hybrid opportunities, if you ask you for the opportunity for hybrid work or to work from home, you will be given round about answers as to why this is not an option, despite the company having the resources to do so and if your tasks can be completed from home; only certain employees are provided this opportunity and you are not given an explanation for why those certain employees are allowed the opportunity - Annual Reviews/concerns will not be taken seriously, the company asks you to complete an annual review of your progress/performance and the workplace but makes no efforts to implement any changes for the following year, your review will be discussed briefly as an attempt to seem like a legitimate review and will be filed away into the abyss, an example of this would be the manual on processes and procedures that employees have asked for so we can better do our jobs and still one does not exist - employees have been asking for this manual for multiple years - Very busy: management will push your boundaries as they will continue to give you more and more work should you show them you are capable of handling the workload and be upset and yell at you if you make any mistakes or gaslight you if you tell them you are struggling - Shared phone responsibilities: the company does not have a receptionist so all employees are responsible for answering any incoming calls on the main line while management is loud or often yelling during business hours despite having their employees on the phones with clients - Management makes no effort to hide favoritism and nepotism: it is a family run business of 3 people - the owner and her 2 nieces, there is often no other manager on site who will speak up for the employees and if you have any concerns about these managers and inform HR, the HR rep will relay this to said managers and do whatever is instructed by the managers, there is no real HR so if you feel uncomfortable, they will gaslight you and ask you why you are not happy to the extent that they will not let you leave the office even if you ask to go home multiple times
