Does Heart + Paw pay their employees well?

According to anonymously submitted Glassdoor reviews, Heart + Paw employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Heart + Paw. This rating has improved by 15% over the last 12 months.

How satisfied are employees working at Heart + Paw?

50% of Heart + Paw employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Heart + Paw 3.6 out of 5 for work life balance, 2.8 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Heart + Paw?

Center Director (5) , Care Coordinator (4) , Center Worker (3) , Front Desk Receptionist (3) , Veterinary Assistant (3) , Pet Stylist (2) , Veterinarian (2) , Veterinary Technician (2)

What are the pros of working at Heart + Paw according to real employee reviews?

"Decent pay." ((in 6 reviews)); "Benefits are great for the most part." ((in 5 reviews)); "Benefits are okay, coworkers are great for the most part, veterinary care is decent" ((in 4 reviews)); "The exec board actually listens and cares about what other team members have to say." ((in 4 reviews))

What are the cons of working at Heart + Paw according to real employee reviews?

"Poor management to employee communication." ((in 6 reviews)); "Poor leadership" ((in 4 reviews)); "When voicing an opinion (whether it is too big or too small) to a manager or hr it is easily overlooked." ((in 3 reviews))

What are employees saying about Heart + Paw redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Heart + Paw redundancy and their outlook for job security at Heart + Paw in 2026.

Heart + Paw Reviews

3.1

50% would recommend to a friend

(63 total reviews)

David Lasus

59% approve of CEO

45% positive business outlook

Heart + Paw has an employee rating of 3.1 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

63 reviews

1.0

9 May 2026

Toxic management culture with little employee support

Center director

Recommend

CEO approval

Business outlook

Pros

None worth saying at this point

Cons

Upper management doesn’t listen to feedback from in center management. All of upper management are long time friends so any complaints concerning their abusive behavior, like name calling, is dismissed. There is little to no genuine concern for center level team members and they are viewed as expendable people that can be easily replaced. Expensive pricing to clients when they are provided what can easily be called shelter level medicine depending on the doctor. They view clients as a simple numbers game. All of the doctors are not terrible but steer clear of the centers that have them and are protected by the status quo. Welcome to Banfield 2.0, my recommendation…do your research before going there.

Heart + Paw Response

3w

Thank you for taking the time to share your feedback and perspective. We are sorry to hear that your experience did not meet the standards we strive to uphold for our team members. At Heart Paw, we value open communication and encourage employees to bring concerns to Human Resources so they can be reviewed and addressed appropriately. Feedback from current and former team members helps us continue to learn and improve. We appreciate your years of service and contributions to the organization, and we wish you all the best in your future endeavors.

4.0

22 Apr 2026

Fun atmosphere with dogs, but low pay and long shifts

Daycare

Recommend

CEO approval

Business outlook

Pros

dogs were fun and it was clean

Cons

Low pay and long shifts

Heart + Paw Response

3w

Thank you for sharing your feedback. We're pleased to hear you enjoyed the atmosphere and the opportunity to work with pets each day. We recognize that compensation and scheduling can be viewed differently based on individual expectations and experiences. We appreciate you taking the time to share your perspective and wish you continued success in your career.

5.0

17 Sept 2025

Great Company

Veterinary assistant

Recommend

CEO approval

Business outlook

Pros

Great culture, opportunities for advancement, team member benefits

Cons

Short staffing without additional support

Heart + Paw Response

8mo

Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.

Viewing 1 - 3 of 63 Reviews

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Toxic management culture with little employee support

Fun atmosphere with dogs, but low pay and long shifts

Great Company

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