Great Company - Veterinary Assistant Heart + Paw Employee Review

5.0
17 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great culture, opportunities for advancement, team member benefits

Cons

Short staffing without additional support

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Heart + Paw Response
8mo
Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.

Explore other reviews about Heart + Paw

5.0
29 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Awesome coworkers who truly care about your success and work-life balance -Leadership is open, approachable, and actively listens to feedback -Transparent and honest communication when implementing new systems -Genuine focus on improving workflows for team members, clients, and their pets -Company is growing and constantly looking for ways to improve I’ve always looked for a company that provides the creative freedom, support, and autonomy that Heart + Paw affords me to support our teams. I don't believe in “unicorn practices,” but there are good people at Heart + Paw that work hard every day to create a place where you can make a difference doing what you love.

Cons

-Rapid growth means frequent system and process changes -If you’re not flexible or open to change it could make implementing new systems challenging for you.

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Heart + Paw Response
8mo
Thank you for taking the time to share such a thoughtful and positive review. We’re thrilled to hear that you feel supported by your team and value the openness, transparency, and collaborative spirit that we strive to cultivate across Heart Paw. Creating an environment where team members feel empowered, heard, and inspired to grow is at the heart of who we are. We also appreciate your insight regarding growth and change. As we continue to evolve and expand, we recognize that frequent updates to systems and processes can present challenges, and we remain committed to providing the communication and support needed to make these transitions as smooth as possible. Your feedback and dedication help us continue building a company where passionate people can thrive while making a meaningful difference for pets, their families, and each other. Thank you for being an important part of the Heart Paw family.
1.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

None worth saying at this point

Cons

Upper management doesn’t listen to feedback from in center management. All of upper management are long time friends so any complaints concerning their abusive behavior, like name calling, is dismissed. There is little to no genuine concern for center level team members and they are viewed as expendable people that can be easily replaced. Expensive pricing to clients when they are provided what can easily be called shelter level medicine depending on the doctor. They view clients as a simple numbers game. All of the doctors are not terrible but steer clear of the centers that have them and are protected by the status quo. Welcome to Banfield 2.0, my recommendation…do your research before going there.

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Heart + Paw Response
3w
Thank you for taking the time to share your feedback and perspective. We are sorry to hear that your experience did not meet the standards we strive to uphold for our team members. At Heart Paw, we value open communication and encourage employees to bring concerns to Human Resources so they can be reviewed and addressed appropriately. Feedback from current and former team members helps us continue to learn and improve. We appreciate your years of service and contributions to the organization, and we wish you all the best in your future endeavors.
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