Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Heart + Paw

      Engaged employer

      Heart + Paw Reviews

      3.0

      46% would recommend to a friend

      (62 total reviews)
      avatar

      David Lasus

      55% approve of CEO

      41% positive business outlook

      Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

      Reviews by job title

      62 reviews
      1.0
      13 May 2021

      Worst experience

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to work with animals every day. Learn different things about animal behavior

      Cons

      It’s a click, favoritism plays out here In all aspects, you have one of the higher ups that was the head of a cookie company. You send him your concerns and he brushes it off. They say they care about their employees but that’s far from the truth. Another employee was just promoted to a corporate promotion. They would have daily break downs, throw shampoo bottles, stress dogs out and basically not care. Very hard to watch and a main reason for leaving. The fact that they promoted someone like this to teach others is disgusting. Low pay, terrible benefits, acts like an MLM company trying to sell daycare packages to clientele. Benefits suck. The discount pet care is not that, you end up paying every paycheck on taxed amounts.

      avatar
      Heart + Paw Response
      4y
      Thank you for sharing your feedback. We are disappointed to hear you felt your experience did not meet your expectations. We strive to provide a supportive and encouraging environment for all team members. Favoritism, bullying, and any other type of toxic behavior are not tolerated at any level in this organization, and we regret to hear you felt this took place at your location. We ask that anyone with concerns about animal mistreatment to reach out to Human Resources so they can be heard and addressed.
      2.0
      29 Jan 2022

      Good company - Poor CEO

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Clinical staff are very caring and conscientious and devoted to providing excellent care to pets and their pet families.

      Cons

      CEO is narcissistic. Within less than a year of his arrival, 2 of the 3 original founders of the company left and many others from the support center have been let go or forced out. If you disagree with any of his decisions or ideals your are marked and most likely your days will be numbered. When I was there, many individuals would not contribute during weekly staff calls for fear of retaliation. It was always the same group of insiders that would contribute and they would praise this guy. Tough way to run a company where they tell you we are all family. If your position is not directly involved in revenue generating your position is considered expendable if he thinks he can be replace with someone less experience and at a lower salary. If you consider working hear in a support center position, be aware that all your hard work will not stop you from getting replaced at his whim.

      avatar
      Heart + Paw Response
      4y
      We appreciate you taking the time to share your feedback and concerns with us. It saddens us to hear you feel your experience did not match your expectations. Here, we strive to provide a supportive and encouraging environment for all team members. Any type of toxic behavior is not tolerated at any level in this organization, and we regret to hear you felt this took place at your location. We ask that you reach out to Human Resources so your concerns may be heard and addressed. Thank you for taking the time to leave your feedback, we'll use it to help improve our organization.
      2.0
      12 Dec 2021

      Not a destination employer

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Startup experience, great team and collaboration, high standards for veterinary medicine. Very knowledgeable veterinarians.

      Cons

      Average pay and benefits, non-revenue-generating teams are undervalued and short-staffed. The CEO of the company is a micro-managing egomaniac who only cares about his opinion and wastes a ton on of resources on his unsuccessful pet projects. Other C-level executives don't have a say in business decisions. Toxic culture, high turnover, burnout.

      avatar
      Heart + Paw Response
      4y
      Thank you for taking the time to share your feedback and concerns with us. It is wonderful to hear you enjoyed building bonds with your team members. We are delighted to hear that you were able to grow your knowledge and experience as well. It is disappointing to hear you feel your experience with the executive level did not meet your expectations. We look to our team members to provide open and honest feedback. We appreciate you taking the time to leave your feedback, we'll use it to provide the best possible environment for our team.
      Viewing 1 - 3 of 62 Reviews
      Related searches: Heart + Paw jobs | Heart + Paw salaries | Heart + Paw benefits | Heart + Paw interviews
      ReviewsHeart + Paw reviews

      Glassdoor has 64 Heart + Paw reviews submitted anonymously by Heart + Paw employees. Read employee reviews and ratings on Glassdoor to decide if Heart + Paw is right for you.