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      Heart + Paw

      Engaged employer

      Heart + Paw reviews

      Worst experience - Anonymous employee Heart + Paw Employee Review

      1.0
      13 May 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to work with animals every day. Learn different things about animal behavior

      Cons

      It’s a click, favoritism plays out here In all aspects, you have one of the higher ups that was the head of a cookie company. You send him your concerns and he brushes it off. They say they care about their employees but that’s far from the truth. Another employee was just promoted to a corporate promotion. They would have daily break downs, throw shampoo bottles, stress dogs out and basically not care. Very hard to watch and a main reason for leaving. The fact that they promoted someone like this to teach others is disgusting. Low pay, terrible benefits, acts like an MLM company trying to sell daycare packages to clientele. Benefits suck. The discount pet care is not that, you end up paying every paycheck on taxed amounts.

      avatar
      Heart + Paw Response
      4y
      Thank you for sharing your feedback. We are disappointed to hear you felt your experience did not meet your expectations. We strive to provide a supportive and encouraging environment for all team members. Favoritism, bullying, and any other type of toxic behavior are not tolerated at any level in this organization, and we regret to hear you felt this took place at your location. We ask that anyone with concerns about animal mistreatment to reach out to Human Resources so they can be heard and addressed.

      Explore other reviews about Heart + Paw

      5.0
      17 Sept 2025
      Veterinary assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, opportunities for advancement, team member benefits

      Cons

      Short staffing without additional support

      avatar
      Heart + Paw Response
      8mo
      Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.
      1.0
      9 May 2026
      Center director
      Recommend
      CEO approval
      Business outlook

      Pros

      None worth saying at this point

      Cons

      Upper management doesn’t listen to feedback from in center management. All of upper management are long time friends so any complaints concerning their abusive behavior, like name calling, is dismissed. There is little to no genuine concern for center level team members and they are viewed as expendable people that can be easily replaced. Expensive pricing to clients when they are provided what can easily be called shelter level medicine depending on the doctor. They view clients as a simple numbers game. All of the doctors are not terrible but steer clear of the centers that have them and are protected by the status quo. Welcome to Banfield 2.0, my recommendation…do your research before going there.

      avatar
      Heart + Paw Response
      3w
      Thank you for taking the time to share your feedback and perspective. We are sorry to hear that your experience did not meet the standards we strive to uphold for our team members. At Heart Paw, we value open communication and encourage employees to bring concerns to Human Resources so they can be reviewed and addressed appropriately. Feedback from current and former team members helps us continue to learn and improve. We appreciate your years of service and contributions to the organization, and we wish you all the best in your future endeavors.
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