Does Hero Practice Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Hero Practice Services employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Hero Practice Services. This rating has improved by 21% over the last 12 months.

How satisfied are employees working at Hero Practice Services?

61% of Hero Practice Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hero Practice Services 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hero Practice Services?

Dentist (8) , Dental Assistant (7) , Optometrist (7) , Practice Leader (6) , Manager (3) , Customer Service Representative (2) , Dental Team Lead (2) , Front Desk Receptionist (2) , Regional Clinical Leader (2)

What are the pros of working at Hero Practice Services according to real employee reviews?

"Great culture and mission." ((in 5 reviews)); "The benefits are a plus and the people you work with!" ((in 5 reviews)); "Hero encourages personal and professional growth through lead dentists, regional leads, book clubs, and constant communication." ((in 4 reviews)); "The remaining employees are excellent and do their best to support the mission." ((in 4 reviews)); "Mission, Culture, Leadership Attitude, and Professional reward" ((in 3 reviews))

What are the cons of working at Hero Practice Services according to real employee reviews?

"Accountability and leadership are defining features of Hero" ((in 5 reviews)); "Employment with companies that require a high school diploma or less have better pay and benefits." ((in 3 reviews))

What are employees saying about Hero Practice Services redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hero Practice Services redundancy and their outlook for job security at Hero Practice Services in 2026.

Hero Practice Services Reviews

3.6

61% would recommend to a friend

(100 total reviews)

Kevin Lawton

14% approve of CEO

58% positive business outlook

Hero Practice Services has an employee rating of 3.6 out of 5 stars, based on 100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hero Practice Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

100 reviews

1.0

10 Aug 2017

Practice

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great mission. Working with children.

Cons

Eroding communication, lack of CEO leadership, meddling previous majority owner, lack of accountability, old group won't let of of the past.

Hero Practice Services Response

8y

Thank you for your feedback. At Hero Practice Services, we are lucky to have such a strong mission of caring for underserved children in our communities. While I am new to the company, I believe in our mission and work to live it every day. Communication, accountability, and building a strong team are our highest priorities. This is something I am committed to building in my short time here and will continue to focus on every day. We are optimistic that we are well-positioned to achieve these aims and build the culture Hero Practice Services employees deserve. I thank you again for your feedback and welcome any other thoughts you’d like to share. Feel free to email me at joshua.gwinn@herodvo.com. Very respectfully, Josh

1.0

23 Oct 2022

Very concerning direction under new leadership.

Human resources

Recommend

CEO approval

Business outlook

Pros

The company helps underserved youth

Cons

New leadership team is replacing existing leadership with nearly exclusively people who have worked with past CEO at Pacific Dental Services. Teammates aren't getting feedback, just being replaced.

2.0

13 July 2020

Not valued as a person

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Getting to provide care to families that need care

Cons

Since the pandemic I have been treated as a number. I have had my schedule changed multiple times in less than a week. There is no transparency. I am working harder and getting paid less. Complaints are treated as "not being a team player". I feel invisible. The company doesn't care that they are burning us out. The ceo thinks he's a motivational speaker but it's just to hear himself talk. I have zero confidence that this company will survive covid-19 because Josh and Mark only care about the "little bosses" who can't be seen. Care about your actual employees, the ones that are working 10-11 hr days and weekends and burning the candle at both ends and taking pay cuts. The kids will get the care they need, but not if you burn out your doctors and technicians. Actions speak louder than empty words. Do not recommend this company.

Hero Practice Services Response

5y

Thank you for your feedback. This is a difficult and extremely stressful time for our teams and patients. While we may not always get it right, we appreciate your feedback and encourage you to reach out to HR@HeroDVO.com with any suggestions for how we can better support our teammates and patients through this time.

Viewing 1 - 3 of 100 Reviews

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