HistoryMiami Reviews

The organization is all around a horrible place to work. I was there for a very short time and witnessed multiple people of all levels go to “HR” and the president about issues that could result in legal repercussions. I’ve witnessed people going to my supervisor asking them to help, and when they reported the concern they told them to live with it. Tons of inappropriate comments were made and nobody protected the people filing complaints. Eventually, the talented employees that had major issues left. The organization hires people who don’t have management experience, and as a result have a high turnover rate. Working here, although brief, was a waste of my time. From a value standpoint, I don’t agree with the manner in which they conduct business and how they treat their employees.

Unfortunately, the internal work environment does not reflect the quality of the museum’s public-facing mission. In my professional experience—including retail and food service—this was the most disorganized and disappointing workplace I’ve encountered. There is no formal HR department, which allows unprofessional behavior and workplace bullying to persist unchecked. The executive team tends to deflect responsibility rather than take constructive action. Discriminatory behavior, particularly within the marketing team leadership, was observed and is deeply concerning. The executive leadership, in my view, lacks the experience and professionalism required to manage staff and steer the institution effectively. Without meaningful changes at the top, I worry about the museum’s long-term sustainability.