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Hornblower Group

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Hornblower Group Reviews

3.0

43% would recommend to a friend

(283 total reviews)

Terry MacRae

48% approve of CEO

27% positive business outlook

Hornblower Group has an employee rating of 3.0 out of 5 stars, based on 283 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Hornblower Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

283 reviews
1.0
5 June 2023
Recommend
CEO approval
Business outlook

Pros

Competitive salary. Free team lunches every once in while. Diverse group of people (most people are from other countries). Travel opportunities if that is something that appeals to you. You could travel 50-60% if the month.

Cons

Where do I even begin. This is by far the worst place I have ever worked. 2 weeks into starting on the team I was part of, which was made up of 6 people, my manager and another associate quit. Then another girl went on maternity leave. So the team was cut in half and was left to figure out things on my own. This place is: 1. Disorganized. From their onboarding and UAT process of internal and external use of spreadsheets. Additionally finding out a week before you were suppose to fly somewhere and expected to book and arrange your own travel which many times got changed/cancelled last minute. 2. Bug filled and unfriendly user designed software. Half my time there I spent submitting bugs since things didn’t work and clients were unhappy with the overall UX. 3. No onboard training for new employees. While at the same time you are expected to navigate complex software and onboard clients. 4. Poor Management. I was let go because I didn’t pick up software quick enough right before 90 days which ironically was the first time anyone asked me how I was doing. I had no 30 or 60 day check ins. You are literally thrown into the fire and expected to survive complex and high stress situations. New employees are required to go into the office that is unfriendly and dead quiet with many people on zoom calls like zombies with little to no interaction with co workers. I would not recommend Anchor/ Encore Studios division of Hornblower Group and beware turn over is high here and for good reason.

2.0
16 June 2016
Recommend
CEO approval
Business outlook

Pros

Excellent group of people committed to their jobs!

Cons

Management continues to miss the mark in representing and supporting their employees. Employees remain severely underpaid, overwork, and under staffed. Morale is at an all time low!

avatar
Hornblower Group Response
9y
Uh oh. We are really missing the mark with you (and sounds like others). Everyone deserves feedback and a chance to improve. Will you please do that with us? You've been here a long time. Thank you. Let's meet and talk more. Call me or email me jgray@hornblower.com, and let's see if we can get this to a better place. Thanks for taking the time to post this review.
3.0
26 Aug 2022

Chaotic at best

Recommend
CEO approval
Business outlook

Pros

Ability to work from home They have great insurance Consistent pay

Cons

Poor management Micromanagement No standard operating procedures I.T. infrastructure is in shambles (networking, no zero trust framework) We don't have the correct tools to do our job Everything is a high priority issue

Viewing 1 - 3 of 283 Reviews

Glassdoor has 305 Hornblower Group reviews submitted anonymously by Hornblower Group employees. Read employee reviews and ratings on Glassdoor to decide if Hornblower Group is right for you.