If you're looking for entry level, by all means apply.
Pros
They'll hire you, regardless of what you know. If you need a job, you'll get one.
Cons
Where do we start? I was employed at HostGator prior to the EIG buy out, was on the front lines of the migrations to provo and have seen many good and bad techs come and go. I apologize in advance if this turns out to be lengthy and I'll try to keep this as current as possible without dwelling on the past. The biggest con is the lack of advancement to another position. The churn rate of employees is so high they cannot promote agents to higher level positions (like triage, security, linux admin etc) only because they would lose their chat and phone support. You could literally, (yes literally, this has happened) be a senior linux/windows administrator with an impressive resume and be offered a low level support tech position (like junior administrator or whatever they call it now, which answer chats and calls that dont actually login as root to servers). They need admins with experience but choose to promote from within, I'm sure you can see the problem here. If you are one of the lucky ones to be promoted to a different position, I can guarantee it's not because of your knowledge but because you've been with the company for a while and have made friends with the right people. I have seen some of the worst support agents be promoted over highly skilled individuals only because they were friends with the right people. They end up with a false sense of entitlement and are generally poorly trained/skilled. There is no help, everyone is swamped. All of your level 2 general support techs are extremely busy with their chats/calls to take time out of their day to help you. Dont blame them either because they have a high quota to hit otherwise they get put on a performance plan and end up getting canned because they cant hit their numbers. If you are new, it's really sink or swim. This is "face value" company. They look good on paper and that's all they care about. They dont care that they have upwards of 20 day response times on support tickets because there are 900 new signups for hosting services which equate to higher revenue, they are EIG's highest source of revenue. Your training will consist of general policies and how to's of cPanel. You will be taught to document an issue to the best of your ability and make a ticket to support. This is a huge problem as it only adds to the support queues and pushes back responses to tickets. You can easily fix a simple issue by yourself but because of certain policies and lack of access, you will be pushed to ticket the issue and move on to your next chat/call. It is extremely counter-intuitive. Management is a huge problem, especially in the linux department (namely the direction of the linux department). The people/person in charge were/was handed the job/jobs not because of experience, but because they are/is a yes man/people. Once the admins figured out they could make almost double their yearly salary at other companies, they moved on. cPanel is not a complicated piece of software, nor is the administration of a server (lets be honest). If you know what you are doing and have experience with system administration or cPanel, you can easily find a job elsewhere. Dont waste your time struggling at the gator. On top of this, your quota will be set extremely high and is almost "unattainable" as a linux administrator. The caveat to this is, if you are smart and either ask for more information from a customer, or string the customer to 10 replies on a ticket, you'll be fine. You really REALLY have to work the system in your favor but it is absolutely possible to hit your numbers (notice I previously said "almost" unattainable). You're supervisors care, but cant say anything. They cant go to bat for you because all you are is another spoke on the wheel. There are 100 other spokes and losing you wont stop the wheel from spinning. You are definitely replaceable. All in all, if you've made it this far I hope you have a good idea of what you'll be getting into if you apply. Entry level, you'll learn a lot, or you wont. If you're just looking for a job, its easy to cheat the system and keep a steady paycheck for a few months but you'll burn out quickly. If you consider yourself to be knowledgeable in hosting aspects and feel you are more than just a number, find a different job. You'll probably make more waiting tables.