Does ID.me pay their employees well?

According to anonymously submitted Glassdoor reviews, ID.me employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at ID.me. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at ID.me?

25% of ID.me employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ID.me 2.0 out of 5 for work life balance, 2.1 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at ID.me?

Trusted Referee (60) , Member Support Representative (52) , Customer Service Representative (17) , Member Service Representative (16) , General Support Representative (15) , Team Lead (14) , General Support (12) , Trusted Referee Document Reviewer (10) , Quality Assurance Analyst (9) , Software Engineer (9) , Sales (7) , Fraud Analyst (6) , Member Support Specialist (6) , Product Manager (6) , Director of Community Outreach (5)

What are the pros of working at ID.me according to real employee reviews?

"The pay was good and some people within the org were good" ((in 45 reviews)); "Great people with novel ideas and super" ((in 38 reviews)); "ID.me hires talented professionals and has a great culture." ((in 28 reviews)); "Great comp and benefits." ((in 22 reviews)); "Very smart team to work with." ((in 13 reviews))

What are the cons of working at ID.me according to real employee reviews?

"Extremely high expectations from senior leadership to work on the weekends to hit goals while having a "quality over quantity" mindset." ((in 31 reviews)); "Horrible upper management." ((in 17 reviews)); "Lots of turnover with rapid firing, blindsided layoffs and people leaving." ((in 15 reviews)); "Ha, well, the CEO is an absolute joke." ((in 14 reviews)); "No work / life balance" ((in 12 reviews))

What are employees saying about ID.me redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ID.me redundancy and their outlook for job security at ID.me in 2026.

ID.me Reviews

2.3

25% would recommend to a friend

(540 total reviews)

Blake Hall

25% approve of CEO

20% positive business outlook

Ratings by category

2.8

Compensation and benefits

2.5

Diversity and inclusion

2.1

Culture and values

2.1

Career opportunities

2.0

Work/Life balance

2.0

Senior management

ID.me has an employee rating of 2.3 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ID.me employee rating is 40% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

540 reviews

1.0

25 June 2026

Great colleagues but toxic management and high stress

Member support representative

Recommend

CEO approval

Business outlook

Pros

The people you meet there

Cons

Management, back to back calls, always being monitored, can’t even step away from your desk more than 5 minutes without getting warnings or written up. Even if it’s to use the restroom. High stress. Not to mention you have no room to grow in the company.

1.0

25 June 2026

Thinking of working here? Do an MFA!

Customer success manager

Recommend

CEO approval

Business outlook

Pros

- Competitive base salary - When the product works, it creates real value for customers and solves meaningful problems - Opportunities to travel and work directly with Fortune 100 brands - Some incredibly talented people genuinely care about building something great

Cons

- Employees quickly become numbers in a culture of digital Taylorism. Even top performers are expendable. I was recognized as a Presidents Club recipient and laid off just three weeks later. In 4.5 years, I had seven different managers. - The company markets itself as a veteran-owned, mission-driven business, but decisions are overwhelmingly driven by growth and shareholder value. The veteran identity is a marketing strategy rather a genuine internal commitment. - OTE compensation plans are overly complex, frequently change, and make it difficult to understand or accurately predict earnings. - The company is effectively run around one person’s ego. Senior leadership seems more focused on reinforcing it than challenging it.

4.0

23 June 2026

Respectful treatment but unstable leadership and shifting priorities

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Pay is solid and treated with respect (at least on certain teams)

Cons

Leadership has a lot of turnover, and priorities are regularly shifting

Viewing 1 - 3 of 540 Reviews

Jobs at ID.me

IT Support Analyst

Mountain View, CA

·

USD 90K - USD 105K /yr

(Employer provided)

View job

Fraud Investigations Analyst

McLean, VA

·

USD 80K - USD 93K /yr

(Employer provided)

View job

AI Enablement Engineer, IT

Washington, DC

·

USD 154K - USD 171K /yr

(Employer provided)

View job

AI Enablement Engineer, IT

McLean, VA

·

USD 154K - USD 171K /yr

(Employer provided)

View job

AI Enablement Engineer, IT

McLean, VA

·

USD 154K - USD 171K /yr

(Employer provided)

View job

ID.me

ID.me Reviews

Ratings by category

Reviews by job title

Great colleagues but toxic management and high stress

Thinking of working here? Do an MFA!

Respectful treatment but unstable leadership and shifting priorities

Jobs at ID.me

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