Thinking of working here? Do an MFA! - Customer Success Manager ID.me Employee Review

1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

- Competitive base salary - When the product works, it creates real value for customers and solves meaningful problems - Opportunities to travel and work directly with Fortune 100 brands - Some incredibly talented people genuinely care about building something great

Cons

- Employees quickly become numbers in a culture of digital Taylorism. Even top performers are expendable. I was recognized as a Presidents Club recipient and laid off just three weeks later. In 4.5 years, I had seven different managers. - The company markets itself as a veteran-owned, mission-driven business, but decisions are overwhelmingly driven by growth and shareholder value. The veteran identity is a marketing strategy rather a genuine internal commitment. - OTE compensation plans are overly complex, frequently change, and make it difficult to understand or accurately predict earnings. - The company is effectively run around one person’s ego. Senior leadership seems more focused on reinforcing it than challenging it.

Explore other reviews about ID.me

1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

The people you meet there

Cons

Management, back to back calls, always being monitored, can’t even step away from your desk more than 5 minutes without getting warnings or written up. Even if it’s to use the restroom. High stress. Not to mention you have no room to grow in the company.

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