IT'SUGAR Reviews

2.7

30% would recommend to a friend

(277 total reviews)

Jarett Levan

41% approve of CEO

25% positive business outlook

IT'SUGAR has an employee rating of 2.7 out of 5 stars, based on 277 company reviews on Glassdoor which indicates that most employees have an average working experience there. The IT'SUGAR employee rating is 24% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

277 reviews
1.0
11 May 2023
Recommend
CEO approval
Business outlook

Pros

The company's founder's vision is fantastic, incredible, and motivating. At the store level, it can be a fun place to work.

Cons

The company culture at the corporate level is terrible. Leadership gives you no room for innovation unless you are in the design areas. The environment is micromanaging, and they will have you second-guessing what they hired you to do. Leadership claims they want to develop people but do not know how people's development happens. They do not wish for diversity, and they want clones. People are leaving because the environment is led by being feared and revered.

2.0
29 July 2014
Recommend
CEO approval
Business outlook

Pros

Fun environment, should be surrounded by outgoing and bubbly personalities Candy Autonomy Great growth potential for associates etc Opportunity for career development since the company is relatively new and expanding quickly.

Cons

Company is very new and growing fast. Growing pains are apparent. There is no respect for ones personal life or work/life balance (doesn't exist). Unrealistic expectations from corporate, who don't understand the feasibility of implementing their decisions at the store level (with no extra payroll). Store managers are expected to act as the only sales associate on site for around 5-6 hours a day (cashiering, cleaning, providing customer service).

1.0
24 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Perks of free candy and product samples.

Cons

Interdepartmental conflicts of interest, no training structure, antiquated processes, favoritism and a toxic work environment. High turnover, poor compensation, promotions often come without a pay increase meanwhile some top level positions are overpaid and a lot of those folks are unqualified to do the job. Most overpaid employees were brought into the company by other top level employees who look out for them. Employees who are good at their job are underappreciated and often chased out by the toxicity and favoritism present in the workplace. Never ending cons. This place is an absolute nightmare.

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IT'SUGAR Response
5y
Thank you for your review! We appreciate you taking the time to share your experience working at IT'SUGAR. We're constantly working to improve and we're sorry you had a poor experience working in our corporate office. We strive to create an open culture at IT'SUGAR and value feedback so that we can become an even SWEETER company. If you have any suggestions we'd love for you to reach out to glassdoor@itsugar.com!
Viewing 1 - 3 of 277 Reviews

Glassdoor has 282 IT'SUGAR reviews submitted anonymously by IT'SUGAR employees. Read employee reviews and ratings on Glassdoor to decide if IT'SUGAR is right for you.