Incident IQ Reviews

3.7

73% would recommend to a friend

(40 total reviews)

67% positive business outlook

Incident IQ has an employee rating of 3.7 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Incident IQ employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

40 reviews
1.0
25 Aug 2023

Management is extremely disappointing and frustrating

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are lots of good people here outside of upper management.

Cons

As others have said, there are many cons to working here. Many promises are made by upper management that are never kept and goals are set but very quickly abandoned. It feels like there is no clear path or even solid ground to stand on most of the time. The level of micromanagement is insane and everything is expected to be implemented the exact way upper management wants it done even though they have talented people who are knowledgeable in their respective fields that could offer better solutions and better ways to do things. If people were trusted to do the jobs they were hired to do the company would probably be a lot better off. This is also extremely disheartening and people end up feeling burnt out. It seems that they don’t even trust the people they have hired as department leads to manage their own departments or make any decisions about them. I often saw leads having to fight tooth and nail for any little thing they wanted for their department. The response to any negative feedback is also awful. There would be “anonymous” surveys sent out but then teams would be pulled into meetings with upper management and while they were happy to hear any positive feedback, any negative feedback was commonly met with dismissive and combative attitudes which lead to the feeling that we could not be honest with management. There is little to no room for growth at this company. It absolutely is not the place to go for anyone just starting out in their field, but I honestly wouldn’t recommend it to anyone else at any other point in their career either. Within a year and a half I thought I was just burnt out and didn’t really want to be in my field anymore. It turns out I didn’t need to get out of my field, I just needed to go somewhere that would let me do the job I want and was hired to do and allow me room to learn and grow.

1.0
17 Aug 2023

Weak infrastructure, unreasonable goals

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers (that doesn’t include senior leaders)

Cons

Even though the company had been in business for a while, they seriously lack good processes, particularly for cross departmental collaboration. This proved to be a real issue with the massive hiring in 2022. Adding more people did not result in the corresponding growth they were hoping for. To course correct, they brought in a senior leader to drive growth even though he had never held that role before. He proved to be out of his depth and single-handedly did more to damage culture than all other factors combined. This is just the tip of the iceberg. There are so many more issues

1.0
2 July 2023

Heads up for marketing folks

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great employees would come in; but inevitably they would be fired or leave as soon as they saw what was going on.

Cons

There are MANY problems in marketing, from morale to project management to incredibly low pay. In my tenure, the marketing department turned over almost completely in a 2-year time span. When I joined, I was one of 5 people—by the end, I was 1 of 10, and only 3 of the prior employees stayed, two of which were the top leaders of the department (note to future interviewees: ask about turnover rates for the department. We once had a department of 13. It's ridiculous). People were constantly afraid for their jobs, and it all boiled down to the senior members that had no business leading a team. If you were not in their favor, your ideas and suggestions were shot down. Personally, I was constantly threatened by my manager saying, “Well, you’re [job title], aren’t you?” and was frequently impatient with other ideas on how to grow the business. The amount of rudeness (from screaming profanities to not respecting meeting times) that employees are expected to manage is insane. The two senior members of the team who grabbed on to Incident IQ as a start-up would not be able to find employment anywhere else, based on their terrible management style and frankly insulting leadership. Everyone was expected to "manage their manager," and there were so many things that made Incident IQ a disheartening place to work—mostly circling back to the incredibly poor leadership from this department. Pay was incredibly low for the marketing rate, and I was told during a POSITIVE performance review that while my manager had “no say” in my pay, I “was not worth my market value.” During my termination, he claimed that I had not improved in my performance, although I consistently followed up with him and my progress and he gave me positive reviews. Genuinely, the amount of unprofessional behavior I witnessed in my tenure can not be understated. Incident IQ is not for anyone that wants a stable career based on metrics or sense. It’s nepotism and favoritism.

Viewing 1 - 3 of 40 Reviews

Glassdoor has 46 Incident IQ reviews submitted anonymously by Incident IQ employees. Read employee reviews and ratings on Glassdoor to decide if Incident IQ is right for you.