Interact Contact Centres Reviews

The pay is genuinely terrible and close to impossible to live on in London, they advertise £24k-27k but that is a lie, that’s including bonus and even then you’re more likely to make £22k including bonus and even that is only for the top sales agents. Our base pay is £9 p/h for 37.5 hours a week which works out to £16k per year, that’s how much you ACTUALLY make. They say you’ll be paid £9.50p:h once you pass your 3month probation but barely anyone actually passes because they end up leaving before they can. Turnover is ridiculously high, we’ve had about 10+ people leave in the last 3 months or so and 3 of them were team leaders, bare in mind there were only 4 team leaders to begin with. They only care about money, they don’t genuinely care about providing a good service to customers, nor staff. They try and dock your bonus and on the rare occasion anyone does get really good bonus of £500+ , they watch you sooo closely afterwards, they’re quick to call you up on bad things but not to congratulate for good things. It’s also really micro managed, you literally have to log into the system what you’re doing every minute of your shift, e.g. if you need the toilet you need to go on Away under 3 minutes, God Forbid you need to take a number 2. And excessive away/wrap up time gets docked from your bonus. You have to also work weekends, which staff understandably tend to call in sick for, it’s hard to maintain a work/life balance when you rarely get two days off in a row. Be wary of some of the management, a few of them act really buddy buddy and like they’re your friends but will do you dirty behind your back. There was a even a team leader who used to have a ‘fire list’, which was a list of people that he wanted to fire because they were too quiet/used to ask him for help too much, this team leader also had questionably racist tendencies. You rarely receive any incentives that you win e.g. Deliveroo vouchers etc