International SOS Reviews | Glassdoor.com.au

International SOS Reviews

Updated 21 May 2018
430 reviews

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3.5
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International SOS Chairman and CEO Arnaud Vaissié
Arnaud Vaissié
238 Ratings

430 Employee Reviews

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Pros
  • Venture into a new working environment and scope of practice (in 28 reviews)

  • Great people (colleagues and management), fantastic spirit driven by a contagious passion (in 21 reviews)

Cons
  • Management has a unrealistic view of what work life balance (in 27 reviews)

  • Senior management team is stuck in the middle ages with old school knee jerk strategies (in 23 reviews)

More Pros and Cons

  1. "Great people that makes the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Manager in Sydney
    Former Employee - Group Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time (More than 10 years)

    Pros

    Global
    Managers with heart
    Challenging environment
    Vast opportunities to learn and grow

    Cons

    The experience is up to the individual and the direct manager. If you are willing to be accountable and take bold steps the opportunities are there. No hand holding here.

    Advice to Management

    Keep going at it, recognise the good things happening instead of dwelling on the problems. Especially HR - don't forget where we started.


  2. Helpful (2)

    "Sales and Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than 5 years)

    Pros

    Helping sick and injured travellers is very rewarding. Really interesting business to work for and has a fascinating history. Truly global company, so you work with colleagues all over the world.

    Cons

    Management treat their employees poorly. They promote people with no leadership or management experience and provide no training.

    Advice to Management

    Treat your people well and they'll perform better and stay longer

  3. Helpful (1)

    "Definitely a worthwhile place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time

    Pros

    Incredibly passionate staff and team who care for the work they do and for each other. Consistently fast paced, global environment

    Cons

    Some disconnects between departments and offices. Communication could be better between departments and between management and others.

    Advice to Management

    Communication is key


  4. Helpful (3)

    "There has got to be a change in Sydney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Operations Coordinator in Sydney
    Former Employee - International Operations Coordinator in Sydney
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some good people who really care about you and their work who are very passionate about what they're doing.

    Cons

    Exploitation of staff, employees are paid unfairly severely over worked sometimes working 140 hours in a fortnight and not paid penalties for this. Opportunities to progress to other areas are offered and subsequently denied to those who are deemed too valuable to the call centre area. Managers don't care about their staff they care only that there is a head on the end of a phone they don't even care that the advice from their medical staff is good as long as they are servicing their members and ticking a box. The turnover is like nothing I've ever seen or heard in any corporate environment people leave every few weeks and this is a shocking strain on the ones they leave behind. They have been given infinite feedback on what they can change but they ignore it and carry on as normal.

    Advice to Management

    The top dogs need to Overhaul management and employ real people who care about their staff. Increase pay to your employees to show they are important. Look at all the problems its management!


  5. Helpful (1)

    "Diverse, Challenging and Rewarding Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Coordinator in Sydney
    Current Employee - Operations Coordinator in Sydney
    Recommends
    Positive Outlook

    I have been working at International SOS full-time (More than 3 years)

    Pros

    A fast paced and challenging role that draws on and develops a variety of service, coordination and administrative skill sets. Work with a diverse (professional and cultural) and highly passionate team of operational, medical and security experts internally and globally, in a highly customer/client focused environment with a genuine concern for positive medical/security outcomes for people. Comprehensive training and development with good opportunities to grow a career in any number of directions within the organisation and globally. A varied roster with a fair degree of flexibility for outside life and 3-4 days off at a time.

    Cons

    Not for the faint-hearted, a fast paced, passionate and sometimes intense environment, which is rewarding for those who who enjoy a regular challenge and need to problem solve. Procedures/ processes can at times seem 'bureaucratic', though plenty of training supports learning the processes. Night shifts can become difficult after a while, but there is a fair balance and rotation between night and day shifts (and the 3-4 day weekends are great).

    Advice to Management

    More regular team 'ice- breakers' during week, or more team building social events.


  6. Helpful (2)

    "Fantastic company with so many opportunities for career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Sydney
    Current Employee - Senior Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than 5 years)

    Pros

    Excellent remuneration,
    chance to travel internationally as well as locally,
    a company that makes a genuine difference

    Cons

    Communication internally could improve but its still a lot better than other companies I have worked for

    Advice to Management

    Communication is key - keep up the good work


  7. "A place for the long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time

    Pros

    Good management (if you get the right manager)
    Good work location

    Cons

    IT systems, career path can be unclear as the company expects employees to be proactive in determining this

    Advice to Management

    Keep up the good work, listen to employees through surveys and action

  8. Helpful (2)

    "A great place to work - Environment & People are Great !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than a year)

    Pros

    Good working environment, a place where you are encouraged to learn & develop, a company that promotes from within !! - Yes really they do !! You can have the opportunity to work in all corners of the globe if you have what it takes!

    Cons

    No real downsides from my own perspective - I am respected as a team player ; as a person and for my skills.

    Advice to Management

    Keep up the great mentoring that you provide - it is simply great to come to work!


  9. Helpful (1)

    "A great company and a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Sydney
    Current Employee - Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than 3 years)

    Pros

    This company employs wonderful people and does wonder work.
    It is very client focused and looks to provide a world class service
    Senior Leadership is focused on innovation and continual improvement.
    I've never felt like a "number" like in many multinationals. I've always been given the freedom to succeed at International SOS
    This company ALWAYS looks to promote internally and ALWAYS rewards hard work.

    Cons

    Get ready for a fast pace and diverse work day. Heaps to learn

    Advice to Management

    Keep up the great work and continue on your growth plans. Keep treating people as people, its nice to see.


  10. Helpful (2)

    "Hmmmm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Some people are willing to share what they know and help you through the maze.

    Cons

    More concerned about health of their clients than their own employees.


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