International SOS Reviews | Glassdoor.com.au

International SOS Reviews

Updated 14 February 2019
505 reviews

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3.4
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International SOS Chairman and CEO Arnaud Vaissié
Arnaud Vaissié
274 Ratings

Employee Reviews

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Pros
  • "Venture into a new working environment and scope of practice" (in 31 reviews)

  • "It provides a good work-life balance" (in 13 reviews)

Cons
  • "You need to be pretty firm to ensure a work life balance" (in 29 reviews)

  • "Senior management team is stuck in the middle ages with old school knee jerk strategies" (in 24 reviews)

More Pros and Cons

  1. "As good as any other place to work, probably better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time

    Pros

    SOS is every bit as good as any other place. The culture is one of escalating and sharing a problem. Issues are shared and resolved without blame. From what i can see everyone is treated with respect and valued. Management do a great job in continually sharing updates on the business

    Cons

    No obvious cons. I see many bitter people who have left leave bitter comments. Gotta wonder why they left and why they are bitter. Maybe a mirror is needed

    Advice to Management

    Keep communicating and keep developing and moving the business forward.


  2. Helpful (1)

    "Enjoyed my time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time

    Pros

    I worked with a great group of people.
    The work that the assistance centre does impacts the lives of people daily and it was a privilege to be part of it.
    Some of the best Managers I have ever met and a great experience that I will look back on favourably.
    Solid training program for new starters too.

    Cons

    The work life balance is not great due to shift work hours if you are front line. I would have stayed if the career pathway and pay were better.

    Advice to Management

    I have switched jobs twice since leaving ISOS and I have yet to meet the same quality of management and company where people genuinely get along and like each other. 5 stars

  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Sydney
    Current Employee - Registered Nurse in Sydney
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than a year)

    Pros

    Good facilities and very supportive colleagues

    Cons

    Management could be better improved


  4. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than 3 years)

    Pros

    Most of them are passionate

    Cons

    Unfair evaluation system, Self-centered people, Old technology, Some are not sophisticated and stays as nowhere to go.

    Advice to Management

    Should follow world leading evaluation systems - 360 degree evaluation. Low-level employee should be evaluated from everyone equally, not only by their bosses.


  5. Helpful (2)

    "A Sham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Operator - Entry Level in Sydney
    Former Employee - Customer Service Operator - Entry Level in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at International SOS full-time (Less than a year)

    Pros

    Large scope of services. Some lovely staff.

    Cons

    The most hypocritical business you’ll ever come across. Their “core values” could not be farther from reality. Perhaps these are lived true from management to clients and sales to clients but this company crap on their employees. There is a constant high turnover in the main team, Operations, due to poor pay. Team members are treated like factory production line workers in the fifties. They are expected to work night shifts being paid $50k, leading to poorer quality intake of people, leading to constant complaints with key clients. Long-standing staff are treated with little respect and zero care meaning entire teams of people are burnt out, depressed and forever on the hunt for new opportunities and browsing Seek during working hours in desperation for change. This is a company who will change business elements on a day to day basis but the employees can take a walk if they have needs to be met. They care only about money saving and profit increases. People management is not existent and HR is the darkest place of all.

    Advice to Management

    See above. Sham of a business. Management there is practically a cult, conspiring to make everyone else’s lives a misery.


  6. Helpful (3)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at International SOS full-time

    Pros

    International company & extra benefits

    Cons

    Poor company culture, women not respected, hierarchical & blame culture


  7. Helpful (2)

    "Glad I moved on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Sydney
    Former Employee - Manager in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at International SOS full-time (Less than a year)

    Pros

    Hmmm couldn’t really think of anything positive. Regretted starting with them.

    Cons

    I worked in a senior mgmt role. They have a high turn over, poor management practices that lead to a lot of fair work claims, unorganised operations (culture of wing it), they scrape through everything they do (no planning let alone planning for strategic success), culture of hanging staff out to dry, culture of someone’s head has to roll to keep a customer happy (sadly it’s a staff member that gets blamed for a managers mistake). I started as there under the illusion they are a trusted professional organisation. I moved on after 5 months, I was worried it would reflect negatively on my professional profile if I had stayed.

    This company has a lot of potential, though the exec team don’t quite allow for such potential to blossom.

    Advice to Management

    Don’t see the point in answering this, I don’t think they would listen or be receptive to ideas or feedback.

  8. Helpful (2)

    "Sales and Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than 5 years)

    Pros

    Helping sick and injured travellers is very rewarding. Really interesting business to work for and has a fascinating history. Truly global company, so you work with colleagues all over the world.

    Cons

    Management treat their employees poorly. They promote people with no leadership or management experience and provide no training.

    Advice to Management

    Treat your people well and they'll perform better and stay longer


  9. Helpful (1)

    "Great people that makes the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Manager in Sydney
    Former Employee - Group Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time (More than 10 years)

    Pros

    Global
    Managers with heart
    Challenging environment
    Vast opportunities to learn and grow

    Cons

    The experience is up to the individual and the direct manager. If you are willing to be accountable and take bold steps the opportunities are there. No hand holding here.

    Advice to Management

    Keep going at it, recognise the good things happening instead of dwelling on the problems. Especially HR - don't forget where we started.


  10. Helpful (1)

    "Definitely a worthwhile place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time

    Pros

    Incredibly passionate staff and team who care for the work they do and for each other. Consistently fast paced, global environment

    Cons

    Some disconnects between departments and offices. Communication could be better between departments and between management and others.

    Advice to Management

    Communication is key