International SOS Reviews | Glassdoor.com.au

International SOS Reviews

Updated 13 November 2018
480 reviews

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3.3
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International SOS Chairman and CEO Arnaud Vaissié
Arnaud Vaissié
261 Ratings

480 Employee Reviews

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Pros
  • "Venture into a new working environment and scope of practice" (in 30 reviews)

  • "It provides a good work-life balance" (in 13 reviews)

Cons
  • "You need to be pretty firm to ensure a work life balance" (in 27 reviews)

  • "Senior management team is stuck in the middle ages with old school knee jerk strategies" (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great people that makes the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Manager in Sydney
    Former Employee - Group Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time (More than 10 years)

    Pros

    Global
    Managers with heart
    Challenging environment
    Vast opportunities to learn and grow

    Cons

    The experience is up to the individual and the direct manager. If you are willing to be accountable and take bold steps the opportunities are there. No hand holding here.

    Advice to Management

    Keep going at it, recognise the good things happening instead of dwelling on the problems. Especially HR - don't forget where we started.


  2. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Sydney
    Current Employee - Registered Nurse in Sydney
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than a year)

    Pros

    Good facilities and very supportive colleagues

    Cons

    Management could be better improved

  3. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than 3 years)

    Pros

    Most of them are passionate

    Cons

    Unfair evaluation system, Self-centered people, Old technology, Some are not sophisticated and stays as nowhere to go.

    Advice to Management

    Should follow world leading evaluation systems - 360 degree evaluation. Low-level employee should be evaluated from everyone equally, not only by their bosses.


  4. Helpful (1)

    "A Sham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Operator - Entry Level in Sydney
    Former Employee - Customer Service Operator - Entry Level in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at International SOS full-time (Less than a year)

    Pros

    Large scope of services. Some lovely staff.

    Cons

    The most hypocritical business you’ll ever come across. Their “core values” could not be farther from reality. Perhaps these are lived true from management to clients and sales to clients but this company crap on their employees. There is a constant high turnover in the main team, Operations, due to poor pay. Team members are treated like factory production line workers in the fifties. They are expected to work night shifts being paid $50k, leading to poorer quality intake of people, leading to constant complaints with key clients. Long-standing staff are treated with little respect and zero care meaning entire teams of people are burnt out, depressed and forever on the hunt for new opportunities and browsing Seek during working hours in desperation for change. This is a company who will change business elements on a day to day basis but the employees can take a walk if they have needs to be met. They care only about money saving and profit increases. People management is not existent and HR is the darkest place of all.

    Advice to Management

    See above. Sham of a business. Management there is practically a cult, conspiring to make everyone else’s lives a misery.


  5. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at International SOS full-time

    Pros

    International company & extra benefits

    Cons

    Poor company culture, women not respected, hierarchical & blame culture


  6. Helpful (2)

    "Glad I moved on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Sydney
    Former Employee - Manager in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at International SOS full-time (Less than a year)

    Pros

    Hmmm couldn’t really think of anything positive. Regretted starting with them.

    Cons

    I worked in a senior mgmt role. They have a high turn over, poor management practices that lead to a lot of fair work claims, unorganised operations (culture of wing it), they scrape through everything they do (no planning let alone planning for strategic success), culture of hanging staff out to dry, culture of someone’s head has to roll to keep a customer happy (sadly it’s a staff member that gets blamed for a managers mistake). I started as there under the illusion they are a trusted professional organisation. I moved on after 5 months, I was worried it would reflect negatively on my professional profile if I had stayed.

    This company has a lot of potential, though the exec team don’t quite allow for such potential to blossom.

    Advice to Management

    Don’t see the point in answering this, I don’t think they would listen or be receptive to ideas or feedback.


  7. Helpful (2)

    "Sales and Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than 5 years)

    Pros

    Helping sick and injured travellers is very rewarding. Really interesting business to work for and has a fascinating history. Truly global company, so you work with colleagues all over the world.

    Cons

    Management treat their employees poorly. They promote people with no leadership or management experience and provide no training.

    Advice to Management

    Treat your people well and they'll perform better and stay longer

  8. Helpful (1)

    "Definitely a worthwhile place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time

    Pros

    Incredibly passionate staff and team who care for the work they do and for each other. Consistently fast paced, global environment

    Cons

    Some disconnects between departments and offices. Communication could be better between departments and between management and others.

    Advice to Management

    Communication is key


  9. Helpful (4)

    "There has got to be a change in Sydney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Operations Coordinator in Sydney
    Former Employee - International Operations Coordinator in Sydney
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some good people who really care about you and their work who are very passionate about what they're doing.

    Cons

    Exploitation of staff, employees are paid unfairly severely over worked sometimes working 140 hours in a fortnight and not paid penalties for this. Opportunities to progress to other areas are offered and subsequently denied to those who are deemed too valuable to the call centre area. Managers don't care about their staff they care only that there is a head on the end of a phone they don't even care that the advice from their medical staff is good as long as they are servicing their members and ticking a box. The turnover is like nothing I've ever seen or heard in any corporate environment people leave every few weeks and this is a shocking strain on the ones they leave behind. They have been given infinite feedback on what they can change but they ignore it and carry on as normal.

    Advice to Management

    The top dogs need to Overhaul management and employ real people who care about their staff. Increase pay to your employees to show they are important. Look at all the problems its management!


  10. Helpful (1)

    "Diverse, Challenging and Rewarding Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Coordinator in Sydney
    Current Employee - Operations Coordinator in Sydney
    Recommends
    Positive Outlook

    I have been working at International SOS full-time (More than 3 years)

    Pros

    A fast paced and challenging role that draws on and develops a variety of service, coordination and administrative skill sets. Work with a diverse (professional and cultural) and highly passionate team of operational, medical and security experts internally and globally, in a highly customer/client focused environment with a genuine concern for positive medical/security outcomes for people. Comprehensive training and development with good opportunities to grow a career in any number of directions within the organisation and globally. A varied roster with a fair degree of flexibility for outside life and 3-4 days off at a time.

    Cons

    Not for the faint-hearted, a fast paced, passionate and sometimes intense environment, which is rewarding for those who who enjoy a regular challenge and need to problem solve. Procedures/ processes can at times seem 'bureaucratic', though plenty of training supports learning the processes. Night shifts can become difficult after a while, but there is a fair balance and rotation between night and day shifts (and the 3-4 day weekends are great).

    Advice to Management

    More regular team 'ice- breakers' during week, or more team building social events.


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