JTB Reviews

3.1

40% would recommend to a friend

(217 total reviews)
avatar

Hiromi Tagawa

61% approve of CEO

36% positive business outlook

JTB has an employee rating of 3.1 out of 5 stars, based on 217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JTB employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

217 reviews
2.0
14 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Sincere, loving colleagues, all keen to do well and do the best thing for the customer Fantastic travel benefits Small knit team Flexible working arrangements Work from home opportunities

Cons

Lack of work life balance Lots of draining overtime (paid depending on salary package level) Mental stress of work volume hard to justify for pay. People don't work here for the money but the fulfillment and lifestyle it offers Management apathetic and see staff as cash cows Overly structured in upper management - too many rules that inhibit company success Nepotism rules in upper management - no chance for growth no matter how capable someone is Bonuses at discretion of company and rarely paid as not making budgets year on year: they won't innovate or listen to staff ideas Constantly restructuring to make reasonable well performing staff redundant because management don't like them or they're not Japanese enough to understand - a toxic view that doesn't respect Australian law Heads of the company cannot communicate or manage people at all - only care about numbers and return on investment and will never consider their well-being.

4.0
4 Nov 2025

Good workplace

Recommend
CEO approval
Business outlook

Pros

Fun and friendly work place.

Cons

Not so much learn. Good for the entry level

Viewing 1 - 3 of 217 Reviews

Glassdoor has 247 JTB reviews submitted anonymously by JTB employees. Read employee reviews and ratings on Glassdoor to decide if JTB is right for you.