Pay is low - the front - line staff only make $38K per year, which is not a living wage; minimum at least should be $45K...benefits are good, so it's time to step up the pay for the really talented folks working there...
Hourly staff are unionized, which is a good thing, as management has in the past been very abusive towards union members (although this is changing for the better). Getting a great new - and very professional - HR Manager several years ago really helped, and most of that old hostility has disappeared...
My supervisor had anger management issues, and also at times could not prioritize, which kept me on constant edge... I'd describe my working experience as "fraught"...
During the pandemic, "technical" issues, such as getting working laptops and Wi-Fi hotspots for remote work was a constant drama, causing needless anxiety...