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      January

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      January Reviews

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      4.5

      89% would recommend to a friend

      (47 total reviews)

      Jake Cahan

      93% approve of CEO

      87% positive business outlook

      Ratings by category

      4.5

      Culture and values

      4.5

      Senior management

      4.5

      Career opportunities

      4.4

      Diversity and inclusion

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      January has an employee rating of 4.5 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The January employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      47 reviews
      5.0
      2 Mar 2026

      collaborative, high-impact, high ownership

      Staff software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - ownership is non-negotiable, and with that comes autonomy - if your idea has merit, leadership will want you to run with it - so many opportunities for impact -- the frequency with which teammates around the org are celebrating big wins is really inspiring - the bar for rigor of thought is high -- everyone is pushing each other to make high quality decisions with high iteration speed - there is an overwhelming sense that folks love their teammates. there is a pervasive culture of vulnerability+ collaboration, it is very social

      Cons

      - the mission is true, not just a recruiting ploy -- but the industry is still sobering

      2.0
      14 Jan 2026

      This Role Comes at a Cost

      Support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Pay is competitive for a contact center role - Remote opportunities - Endless overtime and special projects available

      Cons

      - Toxic, fear-based culture driven by micromanagement and constant surveillance - Unrealistic metrics and an unforgiving occurrence system - Burnout is ignored or penalized; acknowledging it negatively impacts performance perception - Clear double standards between leadership, senior agents, and frontline agents - Favoritism limits growth and increases workload for others - High turnover, often beginning shortly after training - Constant process changes paired with inadequate tools and support - Contact center treated as a lower tier compared to other departments and excluded from unlimited PTO benefits - Surface level perks and frequent surveys replace meaningful action - Leadership is disconnected from the realities of frontline work - Compensation does not justify the chronic stress and emotional exhaustion

      5.0
      18 Nov 2025

      January is changing debt collection for the better.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy interview process, leadership is very welcoming and eager to help. Great pay and benefits!

      Cons

      None that I have noticed yet.

      Viewing 1 - 3 of 47 Reviews
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      ReviewsJanuary reviews

      Glassdoor has 47 January reviews submitted anonymously by January employees. Read employee reviews and ratings on Glassdoor to decide if January is right for you.