Operational effectiveness is significantly hindered by highly centralized decision-making and the influence of family-business connections, which undermine professional governance and merit-based practices. Fixed roles by a fixed key persons driven by non-professional considerations limit growth and adaptability, while a reactive, last-minute management approach increases stress and operational risk. For mid- to senior-level management, stress has become a daily reality, and performance is often assessed through complaint-driven mechanisms rather than objective, results-based criteria and personality.