Does Jumia pay their employees well?

According to anonymously submitted Glassdoor reviews, Jumia employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Jumia. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Jumia?

64% of Jumia employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Jumia 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Jumia?

Customer Service Representative (129) , Software Engineer (31) , Customer Service (26) , Account Manager (22) , Customer Service Agent (22) , Key Account Manager (22) , Manager (18) , Senior Software Engineer (18) , Marketing (17) , Sales Associate (15) , Business Analyst (13) , Customer Service Representative (CSR) (13) , Product Owner (12) , Sales (12) , Sales Representative (12)

What are the pros of working at Jumia according to real employee reviews?

"Good work environment and learning" ((in 55 reviews)); "The people are friendly You meet different people because it is a big contact center" ((in 43 reviews)); "Great teams and work experience" ((in 38 reviews)); "Fast paced environment and good culture" ((in 38 reviews)); "It was a great working environment" ((in 32 reviews))

What are the cons of working at Jumia according to real employee reviews?

"you mostly have to enter through internship and the salary is low" ((in 101 reviews)); "Bad management and decisions." ((in 58 reviews)); "Low pay and longer hours" ((in 44 reviews)); "There was no work life balance" ((in 20 reviews)); "reduced salary, late working hours" ((in 20 reviews))

What are employees saying about Jumia redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Jumia redundancy and their outlook for job security at Jumia in 2026.

Jumia Reviews

3.5

64% would recommend to a friend

(1,240 total reviews)

Jeremy Hodara, Sacha Poignonnec

62% approve of CEO

56% positive business outlook

Jumia has an employee rating of 3.5 out of 5 stars, based on 1,240 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jumia employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

3.0

21 Aug 2016

Great mgmt & operations experience, but no investment in employees

Country manager

Recommend

CEO approval

Business outlook

Pros

Challenging, fast-paced environment where you are on the ground making many of the important decisions to help execute a strategy, hire and train a team, meet critical KPIs and ultimately build a business and manage your P&L. Unbeatable comprehensive experience.

Cons

Burn-out. Not well compensated for hours expected to work. Senior Mgmt direction changes too rapidly without consulting experienced mid-level managers, no real growth trajectory for employees, and not enough investment in people to build the right teams (talent, size, etc.) to succeed.

1.0

10 Dec 2018

Don't work here!

Business intelligence analyst

Recommend

CEO approval

Business outlook

Pros

the company has a great environment

Cons

No work life balance. Really bad payment for your job responsabilities. Managers are in their 20 ,my manager was not a good managers, asked you to do non-sense things and didn't know how to react to stressfull moments.

1.0

18 Apr 2016

Worst Team Managers

Software developer

Recommend

CEO approval

Business outlook

Pros

Great people with a lot of experience. A lot of great minds. Snacks almost every day. Health insurance.

Cons

Worst management I've ever seen. Great professionals working with poor leaders that are scared to teach their team members. Team leaders with zero ethics, talking badly about everyone in their backs, "micromanaging" everyone. This results in most people leaving the company once they understand that there's zero growth. Also, in the interview a lot of growth and training is promised, zero was delivered for more than one year. Appraisal talks take too long and don't make sense. Basically, if the boss likes you, you'll stay a bit longer. But really, no one stays that long. It's too bad.

Viewing 1 - 3 of 1,240 Reviews

Jobs at Jumia

Cashier

Nigeria

View job

Customer Service Intern

Nigeria

View job

Brand to Store Area Sales Representative

Nigeria

View job

Pricing Associate - Phoenix

Nigeria

View job

Account Manager (Fixed Term)

Ikeja

View job

Jumia

Jumia Reviews

Company ratings over time

Reviews by job title

Great mgmt & operations experience, but no investment in employees

Don't work here!

Worst Team Managers

Jobs at Jumia

Jumia reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at Jumia

Jumia reviews FAQs