Over abundance of accounts that Kareo services and continues to take on new business, without significant staff on the whole A/R side to handle the heavy load.
With all this new business comes an over abundance of lay offs. If we are currently bogged down with clients/workload that we are not able to properly service, why would you cut back so many jobs rather than create more opportunity for the necessary support. One major lay off was that of Credentialing Department which had a couple of dozen or so of employee's were laid off due to Credentialing being moved to Texas office. How come you did not utilize these folks by creating more than just a handful of new positions to prepare, yet once again, for the restructuring that will begin soon. About a couple of weeks or so ago they laid off about 20 more employee's between 19 Irvine and 1 Las Vegas. Then a right hand man was let go, in Irvine due to not having the same vision of the CEO.
Some of us have come to the conclusion of what Kareo is trying to create. They want to show more revenue growth to their many investors or new investors. They need to get their numbers up so they become attractive. Getting rid of some of the higher salaries, moving Credentialing to Texas where the pay is less and leaving the India Team in place keeps expenses down and keeps money in the bank.
Flexibility for family and health was important to the owners of Ecco Health who sold to before we became Kareo. The owners cared about their employee's, it seemed to me allowing a flex schedule and working more hours in the morning and after work to make up the loss of time tending to personal life whether our family or ourselves. That has become a thing of the past. It seems that the newer management since June 2015 has gradually made major changes and care less about the employee's and more about gaining more business and representing a false image to current investors and any new ones.
It is sad for me to say that the India team, some of who I have grown to feel they are like my friend, as my local Team Mates do not have enough employee's to handle the workload. Each day I cringe at the amount of emails and phone calls that I receive from my providers who find the errors or work that is not being done. The uncomfortable part is the mistakes are always the same mistakes that are repeated over and over again. The Teams try to be helpful and apologetic. They are, my friends as much as the local employee's are my friends, but it pains me to say this but the Team in India have got to go. We were promised on and off that they were going to create an A/R Team in Las Vegas but it has never came to be.
Nobody in the managerial positions will admit that the Team is 90% of the problem. They do not want to hear it or is it that they do not want to admit it (out loud that is). As a matter of fact support being primarily in India is "never mentioned" during the sales process or mentioned ever. It is a SECRET. The only time it comes up is when a client has questioned the notes that they have seen in the RCM part of the Kareo system made by the Team. The way they communicate and words that they use are far different from the way we put our notes in.
So what does corporate come up with? New clients do not receive the RCM part. They do not know it even exists. The client's that had it? Well Kareo is trying to take that away from them so they able to review the daily work anymore. The new clients work on the EHR and they are no longer able to see what activity or no activity is in their account.
I do not know what more to say other than I was once so excited to work each day. I do not have faith anymore. It is getting worse and worse. It is out of our hands with only resolution is to seek other employments so that I can get back to doing what I do best and no longer consume my life withe the pitfalls that Kareo is enduring.
