Does Kiwibank pay their employees well?

According to anonymously submitted Glassdoor reviews, Kiwibank employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Kiwibank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Kiwibank?

84% of Kiwibank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kiwibank 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Kiwibank?

Banking Assistant (13) , Customer Service Representative (10) , Banking Specialist (9) , Senior Software Engineer (7) , Analyst (6) , Customer Experience Representative (5) , Customer Service Representative (CSR) (5) , Business Analyst (4) , Commercial Associate (4) , Senior Engineer (4) , Technical Delivery Manager (4) , Customer Service Officer (3) , Cx Representative (3) , Product Manager (3) , Project Manager (3)

What are the pros of working at Kiwibank according to real employee reviews?

"Great culture and" ((in 41 reviews)); "Great people to work with and for" ((in 28 reviews)); "Good benefits and good HR team" ((in 10 reviews)); "Friendly and great work culture" ((in 7 reviews)); "It has great company culture in the sense that you don't feel awkward talking to anyone." ((in 7 reviews))

What are the cons of working at Kiwibank according to real employee reviews?

"Poor management" ((in 9 reviews)); "Low salary pay is low" ((in 8 reviews)); "No Career progression" ((in 8 reviews)); "Managers are always undermining each others position to "get to the top"." ((in 6 reviews)); "Very little training for IT workers, IT isolated (physically and culturally), lots of silos around the business." ((in 6 reviews))

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Kiwibank

Kiwibank Reviews

4.0

84% would recommend to a friend

(264 total reviews)

Steve Jurkovich

92% approve of CEO

68% positive business outlook

Ratings by category

4.3

Diversity and inclusion

4.0

Culture and values

4.0

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.5

Senior management

Kiwibank has an employee rating of 4.0 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kiwibank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

264 reviews

4.0

21 May 2026

Good salary but unpredictable policies and overtime needed

Sales associate

Recommend

CEO approval

Business outlook

Pros

The salary is good comparing with other companies

Cons

Sometimes it is needed to over time and the policy change quickly.

5.0

17 May 2026

Great culture and competitive salary with no downsides

Risk manager

Recommend

CEO approval

Business outlook

Pros

good culture, good people and competitive salary

Cons

No cons, great work place.

1.0

12 May 2026

Most toxic place I’ve ever worked. Do not apply

Customer experience representative

Recommend

CEO approval

Business outlook

Pros

Coworkers on the same level as position are great in my team

Cons

Don’t work in the contact centre in Hastings Toxic work culture from higher ups, nothing is kept private Bullying Condescending to staff when justifying increase worked load Micromanagement with on/off queue times, toilet breaks, breaks etc Unrealistic work load as business looks to double customer base by 2030.

Viewing 1 - 3 of 264 Reviews

Jobs at Kiwibank

Contact Centre Representative

Auckland, Auckland

NZD 63K - NZD 63K /yr

(Glassdoor Est.)

View job

Banking Assistant, Hornby

Christchurch, Canterbury

View job

Banking Specialist, Glenfield

Auckland, Auckland

NZD 68K - NZD 87K /yr

NZD 90K - NZD 107K /yr

(Glassdoor Est.)

View job

Banking Specialist, Lambton Quay

Wellington, Wellington

NZD 66K - NZD 81K /yr

(Glassdoor Est.)

View job